William Russell Reviews

Many thanks for your review. We are delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.

Many thanks for your review and comments. I have reviewed your renewal and have contacted you directly with a further explanation of my findings. We do issue all renewal invites 4-6 weeks prior to the renewal date in order to provide time to review and respond. Thank you again for getting in touch with us.

Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received so far. We do our absolute best to ensure we provide a professional yet caring service at all times, our claims team are always on hand to assist you along the way. Thank you again for taking the time to comment.

Many thanks for your comments which I have emailed you about separately. I'm pleased to hear you have all the documentation needed for your plan and am sorry for the confusion on the date on the review email which was indeed showing incorrectly, we will address this as I believe the dates have been transposed behind the scenes from English to American format.

Many thanks for your 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team, we're happy to have you as a William Russell member. We're here any time you should need us! We sincerely thank you again for taking the time to comment.

Thank you for taking the time to leave us your feedback. We strive to deliver excellent quality customer care at all times I have contacted you directly regarding your plan so please do get in touch if you have any questions. We do hope that your experience with us going forward is a much more positive one and thank you again for your review.

Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received and that your plan provides the coverage needed. Thank you again for leaving us your feedback.

Thank you for providing us with your feedback. We understand your point regarding the cost of cover which is a concern affecting the medical insurance industry as a whole, please understand that we constantly look at ways that we can provide a comprehensive but affordable cover to our customers and our plans are reviewed each year to ensure we are offering the best cover for the best price.

Many thanks indeed for your positive 5* review and comments. We're so pleased to hear that you have been cancer free for 30 years, that's fantastic! We're happy to hear that our teams have been there for you when you needed support and we're always here should you need us in the future.

Thank you for taking the time to provide this valuable feedback and for being a William Russell customer for many years! We are glad to hear you are happy with the service you have received from us so far. Should you ever need to use your insurance, our team is always here to help whatever the situation so please do get in touch if you need our assistance.