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William Russell Reviews | Customer Service Reviews for https://www.feefo.com/reviews/william-russell-ltd | Feefo

Displaying all 1,417 reviews

Trusted Customer

5 months ago

Date of purchase: 12/01/2024

Angela Hurst

William Russell

5 months ago

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.

Product reviews

Trusted Customer

6 months ago

Date of purchase: 11/10/2024

Concerns

Plans and services are OK , but the issue is that we do not have a visibility about the future rates ( not including inflation increases of course) , some of your competitors share clearly every year...

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Angela Hurst

William Russell

6 months ago

Many thanks for your review and comments. There are many factors that go in to calculating premiums, such as, treatment costs for particular ages, areas, regions and countries, claims experience, benefit utilisation, trends and many more. While some insurers may publish their premium rates per age group, many hold them as company sensitive information. We appreciate you renewing with us for another year and are here should you need us.

Andrea Fornaro

Singapore

6 months ago

Date of purchase: 22/11/2024

Angela Hurst

William Russell

6 months ago

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.

Product reviews

Edwina Ochieng

6 months ago

Date of purchase: 10/12/2024

Angela Hurst

William Russell

6 months ago

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.

Product reviews

Trusted Customer

6 months ago

Date of purchase: 09/12/2024

Angela Hurst

William Russell

6 months ago

Thank you for your comments and 5* positive review! We are so pleased to hear that you are happy with the service you have received from us. If you do recommend our company to any of your friends, family or colleagues please do take advantage of our 'Recommend a Friend' scheme.

Product reviews

Trusted Customer

6 months ago

Date of purchase: 11/12/2024

Expensive and poor customer service

Minimal responses to queries, no attempt to address concerns.

Angela Hurst

William Russell

6 months ago

Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us as we do strive to deliver quality service and excellent medical and protection cover for all our customers, all the time. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.

Product reviews

Trusted Customer

6 months ago

Date of purchase: 11/01/2024

The plan is very appropriate that is a necessity for my current job.

Angela Hurst

William Russell

6 months ago

Many thanks for your positive 5* review and comments. It's good to see that you have been able to obtain a comprehensive plan to meet your needs and we're more than happy to help! Please do get in touch should you ever need us and thank you again for your feedback.

Product reviews

Trusted Customer

6 months ago

Date of purchase: 25/10/2024

Excellent service and support from start to finish.

Excellent service - speedy, helpful and professional (but friendly) - all round super service.

Angela Hurst

William Russell

6 months ago

Many thanks for your fantastic 5* review and kind comments. We're so happy to have you on board as a new William Russell member and we're here any time should you need us, just get in touch! Thanks again for taking the time to leave us your feedback.

Product reviews

Ahmed El-Naggar

6 months ago

Date of purchase: 11/01/2024

What Ahmed El-Naggar said about William Russell:

Wonderful service

I am happy. thank you

Angela Hurst

William Russell

6 months ago

Many thanks for your 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.

Product reviews

Martial Gerard Joseph Beck

Manila, Philippines

6 months ago

Date of purchase: 30/10/2024

Angela Hurst

William Russell

6 months ago

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.

Product reviews

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About William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

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+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom