How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

William Russell Reviews | Customer Service Reviews for https://www.feefo.com/reviews/william-russell-ltd | Feefo

Displaying all 1,416 reviews

Trusted Customer

1 month ago

Date of purchase: 18/03/2025

Angela Hurst

William Russell

1 month ago

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.

Product reviews

Tallis Philip Calmeyer

Nairobi

1 month ago

Date of purchase: 17/03/2025

What Tallis Philip Calmeyer said about William Russell:

Plans seem comprhensive but a phone call to run through everything would have been appreciated and no option to communicate on WhatsApp is a problem.

Angela Hurst

William Russell

1 month ago

Many thanks for your review and feedback which is highly appreciated. Your comments have been passed to the new business team. Our technologies are always changing so going forwards we may be able to communicate via WhatsApp. We will keep our customers updated with such progress. Thanks again for taking the time to respond.

Product reviews

Trusted Customer

1 month ago

Date of purchase: 28/03/2025

Prompt and reliable services

Your plans are expensive, but good quality. As I mentioned previously, it would be very helpful to get more information on the breakdown of what was approved and paid out on individual claims. I...

Read all

Angela Hurst

William Russell

1 month ago

Thank you for your comments and positive review! We are pleased to hear that you are happy with the service you have received from us both renewing and processing claims. Your process comments have been passed on to our claims team manager to review. Thanks again for getting in touch with your valuable feedback.

Product reviews

Peeter Ilumäe

2 months ago

Date of purchase: 01/04/2025

Angela Hurst

William Russell

2 months ago

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.

Product reviews

Alexander Bellwald

Krabi Thailand

2 months ago

Date of purchase: 03/01/2025

Angela Hurst

William Russell

2 months ago

Thank you for taking the time to send us your feedback and for being a William Russell customer for so many years! We are happy that you remain pleased with the service you have received from us. We're here to help when ever you need us so please do get in touch!

Product reviews

Yuphadee Bellwald

2 months ago

Date of purchase: 03/01/2025

Angela Hurst

William Russell

2 months ago

Thank you for taking the time to provide this valuable feedback and for being a William Russell customer for many years! We are glad to hear you are happy with the service you have received from us so far. Should you ever need to use your insurance, our team is always here to help whatever the situation so please do get in touch if you need our assistance.

Product reviews

Jan Sanden

Nairobi

2 months ago

Date of purchase: 03/01/2025

What Jan Sanden said about William Russell:

Very efficince

Angela Hurst

William Russell

2 months ago

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.

Product reviews

Robert Olivier

Nairobi

3 months ago

Date of purchase: 02/01/2025

What Robert Olivier said about William Russell:

Until 2025 was insured with WR through a company policy for 20+ years

very good

Angela Hurst

William Russell

3 months ago

Thank you for taking the time to provide this valuable feedback and for being a William Russell customer for many years! We are glad to hear you are happy with the service you have received from us. Should you ever need us, we're here on the end of the phone or by email, whatever the situation so please do get in touch if you need our assistance.

Product reviews

Trusted Customer

3 months ago

Date of purchase: 25/01/2025

Quick problem-solving

Quick, proactive actions were taken when issues arose.

Angela Hurst

William Russell

3 months ago

Many thanks for contacting us with your feedback. We apologise for the issues with your renewal but are pleased to hear that these were resolved quickly when you contacted our team. We do appreciate you taking the time to let us know of your experience with us.

Product reviews

Manfred Adolf Reichart

3 months ago

Date of purchase: 30/01/2025

What Manfred Adolf Reichart said about William Russell:

👍🙏

Angela Hurst

William Russell

3 months ago

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.

Product reviews

Not received a review invite?

About William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

Read all

+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

William Russell Reviews

Health Renewing MemberMore reviews of this product (221)View product website

Health New MemberMore reviews of this product (221)View product websiteThe cover seems comprehensive but there have been no phone calls only emails and I see now that there is no option to phone or message on WhatsApp which is essential when based abroad.

Health Renewing MemberMore reviews of this product (221)View product websiteWilliam-Russell administration is excellent and once again I had no difficulty renewing my policy. They responded quickly to changes I wanted to make and got me a revised quote the next day. I do,...Read all

Protection Renewing MemberMore reviews of this product (53)View product websiteThis being a life insurance, the quality of the service will be shown to people who get the benefits and not me, as such its hard to rate the overall value of the service. Otherwise the pricing and...Read all

Health Renewing MemberMore reviews of this product (221)View product websiteDear William Russell Team Thanks for a perfect renewal process As always. Even after 25 years of using their service the team does a great job Best regards

Health Renewing MemberMore reviews of this product (221)View product websiteAs always very nice renewal process and that after 25 years of using William Russell’s. Thank you very much

Health Renewing MemberMore reviews of this product (221)View product website

Health Renewing MemberMore reviews of this product (131)View product websiteExcellent

Protection Renewing MemberMore reviews of this product (53)View product websiteGood experience. Quick, proactive action taken when issues arose.

Health Renewing MemberMore reviews of this product (34)View product websiteGreat Team, thank you so much❤️🙏👍

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?