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William Russell Reviews

Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.5
/5
Product
4.5
/5

5

4

3

2

1

96

24

7

2

5

134

ratings over the past year

Displaying all 1,416 reviews
Trusted Customer
1 month ago
Date of purchase: 19/04/2025
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Angela Hurst
William Russell
1 month ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
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Trusted Customer
1 month ago
Date of purchase: 04/01/2025
The plan and service are excellent, but the annual insurance fee is a high increment. If you are a concession, like how long customers are renewing, then it would be great. Because year by year,...

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Angela Hurst
William Russell
1 month ago
Thank you for your positive review and feedback. We are grateful you have taken the time to contact us and we’re pleased to hear that you are happy with the service you have received from us. We understand your point regarding the cost of cover which is a concern affecting the medical insurance industry as a whole, please understand that we constantly look at ways that we can provide a comprehensive but affordable cover to our customers.
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Trusted Customer
1 month ago
Date of purchase: 04/01/2025
Submitting claims is terrible and not user friendly there should be an app available
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Angela Hurst
William Russell
1 month ago
Thank you for taking the time to leave us your feedback. We are really sorry to hear that you have found our claims process to be unsatisfactory on this occasion, I have passed your feedback to our claims team. We strive to offer outstanding customer care at all times and our claims team are on hand to help you along the way during the claiming process. Thank you again for getting in touch with us.
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Trusted Customer
1 month ago
Date of purchase: 04/01/2025
Unhappy when I reach 75 years of age
The plan options are great, however, I'm concerned and not happy at all that I will not be able to continue of the plans once I reach 75.
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Angela Hurst
William Russell
1 month ago
Many thanks for your kind review and comments. Providing our members join prior to age 76, they can continue to renew with us far beyond that age. I have emailed you separately with some information, please get in touch should you have any other concerns. Thanks again for your valuable feedback.
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Trusted Customer
1 month ago
Date of purchase: 04/05/2025
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Angela Hurst
William Russell
1 month ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
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Trusted Customer
1 month ago
Date of purchase: 04/03/2025
Excellent
William Russell has been an excellent service provider. Their response are always clear and withing their committed timeframes.
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Angela Hurst
William Russell
1 month ago
Thank you for your generous rating and review. We're happy to have you with us as a William Russell member and we're here should you ever need us.
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Trusted Customer
1 month ago
Date of purchase: 04/01/2025
Medical Coverage
The medical coverage is perfect for me, as work sends me to different locations.
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Angela Hurst
William Russell
1 month ago
Many thanks for your positive 5* review. It's good to know you have a plan that meets your requirements and is there when you need it! Thanks again for getting in touch.
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TB
Thomas Brack
Phuket / Kathu / Thailand
1 month ago
Date of purchase: 04/03/2025
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Angela Hurst
William Russell
1 month ago
Vielen Dank für Ihr wertvolles Feedback und dafür, dass Sie seit vielen Jahren Kunde bei William Russell sind! Wir freuen uns, dass Sie mit unserem bisherigen Service zufrieden sind. Sollten Sie Ihre Versicherung jemals in Anspruch nehmen müssen, steht Ihnen unser Team jederzeit zur Seite. Kontaktieren Sie uns daher gerne, wenn Sie Hilfe benötigen.
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Trusted Customer
1 month ago
Date of purchase: 28/03/2025
Ideal for expats living overseas
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Angela Hurst
William Russell
1 month ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
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Trusted Customer
1 month ago
Date of purchase: 04/01/2025
Long term plan, high quality
The plans are expensive but high quality is never cheap
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Angela Hurst
William Russell
1 month ago
Thank you for your generous rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us. We're happy to have you with us as a member.
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.