What Paul Taylor said about West Brom Building Society:
Top advice and help
Bromsgrove branch always helpful and knowledgeable….family been there since 70s
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Lorraine Handley
Feefo Verified
5 days ago
What Lorraine Handley said about West Brom Building Society:
Plans explained well, great outcome.
We had a mortgage meeting with Hema *Personal information removed by Feefo* over the phone, irn regards to renewing our fixed mortgage for the next ( and final) 5 years. Hema was great, explained...
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Jo
West Brom Building Society
2 days ago
It’s wonderful to hear Hema made your mortgage renewal such a positive experience. It’s great she was able to explain everything clearly and made the process straightforward. Thanks for taking the time to share your lovely feedback and I’ll pass this on to Hema. - Jo
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Paul Ainsworth
Feefo Verified
4 days ago
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David Hughes
Feefo Verified
GBR
4 days ago
What David Hughes said about West Brom Building Society:
Customer service
Rang to close account, despite this service was excellent representative was helpful and made the experience positive, not the oral stressful.
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Trusted Customer
Feefo Verified
4 days ago
OK
Very good. Nice to have a real person to talk to.
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Trusted Customer
Feefo Verified
4 days ago
Happy costumer
Perfect disscusion
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Trusted Customer
Feefo Verified
5 days ago
Friendly helpful, professional branch - Sutton Coldfield
So kind, thoughtful, professional, patient and knowledgable.
Jo
West Brom Building Society
4 days ago
Thanks for taking the time to leave your feedback. The team at Sutton will be delighted to know their kindness, professionalism and knowledge makes such a difference. - Jo
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Naresh Sahota
Feefo Verified
5 days ago
What Naresh Sahota said about West Brom Building Society:
Excellent
Whenever I go to the branch the service from staff is warm and welcoming. Staff are always pleasant.
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Jayantilal Surti
Feefo Verified
GBR
5 days ago
What Jayantilal Surti said about West Brom Building Society:
Unexpected delays.
Took too long to update our passbook.
Julian
West Brom Building Society
4 days ago
Hi Jayantilal, we're sorry to hear about the delays you experienced when updating your passbook. We appreciate you taking the time to leave your comments and we’ll share your feedback with the relevant team. Thanks - Julian
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.