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West Brom Building Society Reviews

https://www.westbrom.co.uk/
Rated
Exceptional
Service
4.7
/5

5

4

3

2

1

4,780

729

112

68

96

5,785

ratings over the past year

Displaying all 5,785 reviews
Trusted Customer
10 months ago
Date of purchase: 25/07/2024
My queries were handled promptly and efficiently
Excellent prompt service
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Trusted Customer
10 months ago
Date of purchase: 25/07/2024
Very friendly and efficient
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Trusted Customer
10 months ago
Date of purchase: 25/07/2024
Excellent response, very refreshing to speak to "a local person' who was most helpful.
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Trusted Customer
10 months ago
Date of purchase: 25/07/2024
Excellent service
10/10 I was made aware, and given all the information I needed to make a decision. Staff were friendly and knew their stuff.
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Trusted Customer
10 months ago
Date of purchase: 24/07/2024
ISA account
We were happy way v were done with our product well explained
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Trusted Customer
10 months ago
Date of purchase: 24/07/2024
All was very good apart from sending my post to the wrong address revealing my account details and sum of money in it. West Brom acted quickly to address the problem by opening a new account. It was...

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Grace
West Brom Building Society
10 months ago
I’m sorry to read about your experience and I apologise for any inconvenience we have caused you. Although it appears that we have resolved this matter to your satisfaction, I will still share your feedback with the relevant department. Thank you- Grace.
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Trusted Customer
10 months ago
Date of purchase: 23/07/2024
Mortgage
Very helpful when I phoned head office to change a direct debit. The Sutton Coldfield Branch manager was also very helpful recently when I phoned them with an issue.
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Trusted Customer
10 months ago
Date of purchase: 24/07/2024
Went in just to get my pass book updated Lady was extreme helpful and we chatted about all aspects of savings and moving money about safely ! Excellent
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Trusted Customer
10 months ago
Date of purchase: 24/07/2024
Very Very good
It's very good convinced, Good guidance, Very good explanation, Nice person and very generous talking
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Trusted Customer
10 months ago
Date of purchase: 23/07/2024
Easy process & excellent customer service
The online application was an easy process and the account was open the next day, I had to ring up on two occasions and both times didn’t have to wait long to speak to a very helpful assistant,...

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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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0345 241 3785
Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.