What Mark J said about West Brom Building Society:
5 star service .
Phoned up to arrange overpayment on mortgage, quick reply , very helpful from start to finish . 5 stars.
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MM
Marlene Mudge
Feefo Verified
GBR
4 months ago
What Marlene Mudge said about West Brom Building Society:
Excellent customer service skills.
Well, I was so impressed that the lovely young lady on the counter remembered my name after only meeting me once before (she opened my new Isa account for me). Also, she sensed that I would be...
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Gemma G
West Brom Building Society
4 months ago
Hi Marlene. Thanks for your amazing feedback. We’re happy to hear about the excellent service you received and that my colleague made such a positive impression by remembering your name. I’ll share your kind words with the team. Gemma G.
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Trusted Customer
Feefo Verified
4 months ago
Friendly
Friendly helpful
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Trusted Customer
Feefo Verified
4 months ago
Excellent financial services
No issue with service at west bromwich building society in West Bromwich .
Staff are always pleasant and helpful and with the training they have had will be of benefit to customers and the building...
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Trusted Customer
Feefo Verified
4 months ago
Great service
Staff are always efficient & friendly.
Plenty of branches locally.
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Trusted Customer
Feefo Verified
4 months ago
Call handlers need to be better informed
Initially the information I received was totally inaccurate and misleading
Rectified by third person I spoke too
Jo
West Brom Building Society
4 months ago
I’m sorry to hear about your recent experience. I can see you’ve spoken to one of my colleagues who looked into this for you. If you remain unhappy you have the right to go to the Financial Ombudsman Service, free of charge, should you wish. Further information can be found on their website - www.financial-ombudsman.org.uk. – Thanks Jo
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Trusted Customer
Feefo Verified
4 months ago
Good customer service
Excellent customer service always make it easy and they are so friendly
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Trusted Customer
Feefo Verified
4 months ago
Always helpful
Excellent
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Trusted Customer
Feefo Verified
4 months ago
Excellent Customer service
Very polite and helpful man dealt with my enquiry . He found out the information I needed efficiently.
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Trusted Customer
Feefo Verified
4 months ago
It's good to have branches open longer hours. Very efficient staff to deal with any problems.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.