Very helpful staff over the phone and my query on both occasions was dealt with efficiently and with good humour and friendliness
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John Sprigg
Feefo Verified
2 years ago
What John Sprigg said about West Brom Building Society:
Excellent
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JC
John Carpenter
Feefo Verified
Shrewsbury
2 years ago
What John Carpenter said about West Brom Building Society:
Excellent customer service.
The young lady who served me was very polite, friendly and efficient.
She guided me through my transaction explaining why there were penalties, how much they would be, and how they would be...
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Trusted Customer
Feefo Verified
2 years ago
Excellent customer service. Can’t fault it
Although I had an issue as I phoned to cancel and the account was opened anyway. The service was excellent and quickly rectified.
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Trusted Customer
Feefo Verified
2 years ago
Excellent service.
Quick, efficient, knowledgeable, happy to give their time for you, None judgmental.
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Trusted Customer
Feefo Verified
2 years ago
WILL BE BACK ….
Very friendly, very patient, very informative. All with smiles.
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Trusted Customer
Feefo Verified
2 years ago
All I needed to know
Just Right
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Trusted Customer
Feefo Verified
2 years ago
Unprofessional
My first mortgage appointment was cancelled the second appointment was on the wrong day finally they called on the right day and time.
Very frustrating trying to get a mortgage advisor appointment....
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Grace
West Brom Building Society
2 years ago
Thank you for your feedback. I'm sorry your experience with us wasn't up to our usual high standard, I will share your feedback with the relevant team. If you require any further assistance, please get in touch with us on 0345 241 4526. Thanks, Grace.
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Charles Webb
Feefo Verified
Birmingham b129pb
2 years ago
What Charles Webb said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.