What June Taberner said about West Brom Building Society:
Quick & efficient
Jane very friendly assistant gave me advice & carried out my transaction quickly & efficiently.
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Trusted Customer
Feefo Verified
2 years ago
Prompt service and good information
Very pleasant and informative lady.
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Trusted Customer
Feefo Verified
2 years ago
Think again
I invest money in several institutions but I find the west brom the most difficult to access or move your money, Contact with staff is a waste of time as they don't seem to be capable to sort your...
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Grace
West Brom Building Society
2 years ago
I’m sorry to hear of your experience when trying to transfer your funds to Barclays bank. I hope you have now managed to complete your transfer request. If you remain dissatisfied with our service, please call our Customer Relations team on 0345 241 0607 or email CustomerCare@westbrom.co.uk. Thank you- Grace.
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Paul Topham
Feefo Verified
2 years ago
What Paul Topham said about West Brom Building Society:
efficiency
Resolved my issue quickly
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Trusted Customer
Feefo Verified
2 years ago
Great product and service but long phone wait
The advice and explanation I received from my phone call was excellent but I did have to wait quite a while for my call to be picked up. The options weren't clear and I did initially select the wrong...
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Gavin Ellis
Feefo Verified
Birmingham
2 years ago
What Gavin Ellis said about West Brom Building Society:
Excellent
Always a great service ,they're always willing to help.
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Trusted Customer
Feefo Verified
2 years ago
WBBS experience.
Very friendly and helpful staff. Sort any problems quickly and efficiently. Highly recommend.
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KJ
Keith Jones
Feefo Verified
Cradley heath
2 years ago
What Keith Jones said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.