What Hazel Broadhouse said about West Brom Building Society:
Great Customer Service
Good informative service - sorry I can’t remember his name
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Trusted Customer
Feefo Verified
2 years ago
Absolutely rubbish building society no empathy or compassion,
The service I received was appalling and I would nit recommend this building society to anyone who works an honest job. This building society assumes anyone who deposits savings or trying to build...
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Grace
West Brom Building Society
1 year ago
I’m sorry you feel this way. In order to protect our customers, branch colleagues ask the source of cash deposits to ensure personal savings accounts are operated in line with regulatory requirements. If you wish to discuss this further, please call our Customer Care team on 0345 241 0607 or email CustomerCare@westbrom.co.uk. Thank you for taking the time to leave us feedback- Grace.
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Trusted Customer
Feefo Verified
2 years ago
Excellent
Didn’t have to wait to be seen
Cashier very polite and efficent
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PE
Peter
Feefo Verified
Cannock
2 years ago
What Peter said about West Brom Building Society:
Very good experience
I went in expecting a queue but there were only two people being served.
The teller was really polite and quite chatty which is nice some times. It took a bout two minutes to get served and I left a...
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Trusted Customer
Feefo Verified
2 years ago
The staff in our local branch, Knowle Solihull are extremely friendly and more than helpful. You never feel rushed and they are very patient to explain everything. So nice to speak to someone in...
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Trusted Customer
Feefo Verified
2 years ago
Great Service
There wasn't a queue so I was served straight away. Cashier friendly and efficient.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.