I had a telephone call to find out some details of my accounts ,All was sorted out quickly.
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Trusted Customer
Feefo Verified
1 year ago
Great to speak to a human 😀
Easy to get through to talk to someone. Call was answered quickly, lots of help and assistance was given, query answered fully. So polite and friendly
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Trusted Customer
Feefo Verified
1 year ago
Efficient, supportive and well thought out.
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Trusted Customer
Feefo Verified
1 year ago
Contact
Such a helpful girl. Made the process so easy. So nice to talk to a person not a machine. Thank you.
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Trusted Customer
Feefo Verified
1 year ago
Poor rates
She did her best but you don’t offer the facility to move money to better rate without closing account. Other bs let you fund new account direct from old one. So that’s your loss isn’t it?
Louise
West Brom Building Society
1 year ago
Thanks for your feedback. We’re always looking for ways to improve our customers online experience and your feedback will be shared with the relevant team. - Louise
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ES
Emma Shields
Feefo Verified
Blyth
1 year ago
What Emma Shields said about West Brom Building Society:
Happy with service I received very helpful with request
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Trusted Customer
Feefo Verified
1 year ago
Good service
Helpful, polite, informative, did everything I needed promptly thankyou
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.