Volvo Car Insurance & Excess Return Reviews

Thank you for taking the time to write such positive feedback. We’re delighted to read how pleased you were with the 5-star rated service you received. If there is anything else we can help with please do not hesitate to ask.

Thank you for your wonderful review. We're thrilled to hear how pleased you were with the service you received and that the entire process was straight forward and efficient for you. Let us know if there is anything else we can help you with.

Thank you for your positive feedback. We’re delighted to hear how pleased you were with the service you received. If there is anything we can help with further, please don’t hesitate to ask.

Thank you for taking the time to review your experience with us. We’re delighted to hear how pleased you were with the service you received. I will be sure to pass on your comments and if there is anything else we can help with please don’t hesitate to ask.

Dear Mr Boyes,

Many thanks for your feedback. We have spoken with the bodyshop manager at Minstergate who is fully apologetic for the delays in repairing your vehicle. We feel it is vitally important that all Volvo vehicles are repaired by fully trained technicians and apologise that at the time of your incident he was on holiday. The bodyshop did also find additional damage once your vehicle was taken in for repair, which meant additional parts had to be ordered - this is not uncommon, as it’s not always easy to identify all damage until the vehicle starts to be stripped.

We are in the process of training further technicians to carry out Volvo repairs to improve capacity. We are confident that our bodyshop is doing everything to minimise customer disruption and will be monitoring this situation closely. We are, however, pleased to hear your comments that your vehicle was repaired to good order.

Many thanks for your 5-star review. We’re delighted by how pleased you were with the service you received. If there is anything else we can help with please do not hesitate to ask.

We are sorry to receive your comments, however I can see that our customer experience team are dealing with this and should be in touch with you very shortly.

Thank you very much for your 5-star feedback. We are pleased that the process was so straight forward and efficient for you. If there is anything else we can help you with just let us know.

I am sorry to hear your comments. In circumstances of changing lanes, where there are no witnesses or CCTV, it is very difficult to attribute fault.

We initially made every effort to put the claim directly through the third party insurer as a non-fault claim, however the third party fully disputed liability. I believe our underwriters have confirmed this with yourself, however we are still disputing liability and have appointed solicitors to defend this matter.

In terms of the distance you had to travel, we can only apologise, but would like to advise that since your accident we have appointed another Volvo approved repairer nearer to your area. Whilst this does not take away your journey in this instance, we always want to ensure your vehicle is repaired by a fully approved Volvo repairer.

Thank you for taking the time to write such positive feedback, Mavis. We’re delighted to read how pleased you were with the service. If there is anything else we can help with just let us know.