Volvo Car Insurance is no longer an active Feefo customer
Displaying all 432 reviews
Trusted Customer
Feefo Verified
2 years ago
the process could have been easier
I was not kept as well informed as to the progress of my claim by my claim handler and he didn't call back when he said that he would.
Customer Care
Volvo Car Insurance
2 years ago
Many thanks for providing such valuable feedback.
I am so sorry that on this occasion our normal high level of service was not met and that you were not kept up to date with regular communication and your calls not returned. We do take this very seriously and will be addressing this with the file handlers and their line managers to ensure that this poor level of service is addressed. Once again, many thanks for bringing this to our attention.
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Trusted Customer
Feefo Verified
2 years ago
Generally very happy
Very well in general
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Trusted Customer
Feefo Verified
2 years ago
An excellent professional service
Kept me updated along the way and returned my car in a showroom condition
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ER
Eric
Feefo Verified
Wimborne, Dorset
2 years ago
What Eric said about Volvo Car Insurance:
Yet to confirm you have accepted a no-fault claim.
Accident report forms did not have a return envelope, hence wrong address used initially and forms returned!
Accident team could only return call...
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Trusted Customer
Feefo Verified
2 years ago
Very smooth experience. Everything happened with no fuss
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Trusted Customer
Feefo Verified
2 years ago
Unnecessary
Poor quality hire car
Need better communication
1
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RO
Robert
Feefo Verified
Bridgnorth
2 years ago
What Robert said about Volvo Car Insurance:
Not impressed at all
I thought the claim took far too long ( nobody else was involved & I had a high excess to contribute) plus I had to chase my claim up 3 times, which means being on hold to 3 different parties. Volvo...
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Trusted Customer
Feefo Verified
2 years ago
Very helpful and efficient friendly staff
Very efficient and staff very helpful throughout a difficult time.
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AN
Andrew
Feefo Verified
Badluarach
2 years ago
What Andrew said about Volvo Car Insurance:
Excellent service
Excellent service and communication. Vehicle recovered, repaired and delivered. Hire car available from day one until my vehicle repaired and returned
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CA
Carole
Feefo Verified
Dundee
2 years ago
What Carole said about Volvo Car Insurance:
Excellent service from the start and most efficient, repair done to a high standard and in a short period of time,
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
