What David said about Volvo Car Insurance & Excess Return:
The overall experience is good. I had a very good change over with the courtesy car. The people I dealt with on the phone were very good with only one person a little aggressive tone.
What Evelyn said about Volvo Car Insurance & Excess Return:
The excess returns service was easy to use. It is too early for us to be credited with the £250 excess voucher but have every faith that this will happen in the next few days.
The claim was handled efficiently without the need for completing multiple forms. The insurance company put me in touch with the repairer very quickly.
Repair was very good but the whole thing has been marred by the Excess Return process. I have called an emailed a number of different people and have been told that one company no longer manages this?
It was all very stressful as I had no paperwork and it's no good telling me it would have been sent to me I know I do not delete emails about insurance. As it was the weekend I could not phone volvo i
I was not kept as well informed as to the progress of my claim by my claim handler and he didn't call back when he said that he would.
Customer Care
Volvo Car Insurance & Excess Return
11 months ago
Many thanks for providing such valuable feedback.
I am so sorry that on this occasion our normal high level of service was not met and that you were not kept up to date with regular communication and your calls not returned. We do take this very seriously and will be addressing this with the file handlers and their line managers to ensure that this poor level of service is addressed. Once again, many thanks for bringing this to our attention.
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