Volvo Car Insurance is no longer an active Feefo customer
Displaying all 432 reviews
Trusted Customer
Feefo Verified
7 years ago
Unacceptable service.
To use Volvo insurance Company as the Insurance we Purchased. Not a secondary Sub Contracted Company such as Kindertons.
Kindertons were disgraceful as a Company particularly with my claim. No Hire...
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Ian
Feefo Verified
7 years ago
What Ian said about Volvo Car Insurance:
Excellent service all round
Fast and efficient. Polite and helpful staff.
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JO
John
Feefo Verified
7 years ago
What John said about Volvo Car Insurance:
Terrible service and I still do not have my voucher refund
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Trusted Customer
Feefo Verified
7 years ago
Good communications handled everything smoothly on my behalf
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CL
Clive
Feefo Verified
7 years ago
What Clive said about Volvo Car Insurance:
I would recommend Volvo car ins to others. Despite a couple of 'blips' in communication, our needs were met very well.
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PE
Peter
Feefo Verified
7 years ago
What Peter said about Volvo Car Insurance:
Nothing further to add. All went very smoothly.
Volvo Car Insurance handled our claim excellently through out. I have no complaints at all.
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AL
Allan
Feefo Verified
7 years ago
What Allan said about Volvo Car Insurance:
Too many companys involed with the clame you don't know who you are dealing with, even after 7 weeks some parts of my clame is still ongoing.
Anwen L
Volvo Car Insurance
7 years ago
Thank you for your feedback. I have checked with the file handlers and it appears that the claim has now been resolved. Should you have any further concerns in relation to any area of the claim, please do not hesitate to contact the claims team at Volvo Car Insurance. In terms of the companies involved, Kindertons manage the claims on behalf of Volvo Car Insurance and it is their fleet of vehicles where the hire cars are provided. We apologise if this caused you confusion.
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Trusted Customer
Feefo Verified
7 years ago
Appalling customer service
Appalling! If there was an option for no stars you would have it. I waited a month for my car to be repaired and it came back still damaged and with new scratches! I have made a complaint but no one...
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Anwen L
Volvo Car Insurance
7 years ago
Thank you for taking the time to provide feedback. We're very sorry that the service you were provided was not our usual high standard of service. I have looked into this and note that you have now been provided with a hire car and that the rectification work required to your vehicle in underway. Please accept our sincere apologies, we will be monitoring the progress of the rectification work and ensure you are kept fully informed.
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CH
Charles
Feefo Verified
woolaston
7 years ago
What Charles said about Volvo Car Insurance:
They were fast and courteous
No hassel
I would recommend them
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Trusted Customer
Feefo Verified
7 years ago
Excellent care.
I received excellent care and consideration from everyone I dealt with at Volvo Insurance, following my car damage. Many thanks.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
