Volvo Car Insurance is no longer an active Feefo customer
Displaying all 432 reviews
MA
Mario
Feefo Verified
6 years ago
What Mario said about Volvo Car Insurance:
I recommend Volvo insurance unreservedly.
The service was very efficient and well done.
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Robert
Feefo Verified
6 years ago
What Robert said about Volvo Car Insurance:
TOTAL RUBBISH !
Totally useless in claims handling, can never get through on the phone.
Customer Care
Volvo Car Insurance
6 years ago
We're sorry to hear that the service you received was not our usual standard of service. I have informed our Customer Experience Team who will look into the issues you have faced. We are always looking for ways to improve our service and welcome all feedback.
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JO
John
Feefo Verified
6 years ago
What John said about Volvo Car Insurance:
yes i would renew and recommend to others
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Trusted Customer
Feefo Verified
6 years ago
My claim was dealt with speedily and efficiently
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KI
Kim
Feefo Verified
6 years ago
What Kim said about Volvo Car Insurance:
Superb service from initial call to conclusion of incident
I cannot praise Volvo insurance enough. All staff I dealt with extremely knowledgeable and helpful
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JO
John
Feefo Verified
6 years ago
What John said about Volvo Car Insurance:
Volvo insurance needs to wake up, there are many other insurance companiesf
They could start by contacting their customers and advising how their claim is progressing. I had to arrange everything in getting my car repaired, and whenever I tried to contact Volvo insurance I...
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Customer Care
Volvo Car Insurance
6 years ago
Thank you for your review of your recent experience with Volvo Car Insurance. We are very sorry that the service you received was not our usual standard. I have informed our Customer Experience Team who will contact you to discuss the issues you faced. We are always looking for ways to improve our service, this is very important to us, and we welcome all feedback.
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Trusted Customer
Feefo Verified
6 years ago
Let down by communication issues
Relieved me of the need to communicate with the other insurance company and those involved in the incident.
The drivers dealing with the car pick up and delivery were helpful and friendly
The...
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Customer Care
Volvo Car Insurance
6 years ago
Thank you for taking the time to review your experience with Volvo Accident Aftercare. I have informed our Customer Experience Team of the issues you faced they will contact you to discuss further as we are always looking for ways to improve our services. Thank you again for your feedback.
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AL
Alexander
Feefo Verified
6 years ago
What Alexander said about Volvo Car Insurance:
The company was not willing to compensate 250 GBP from my excess and I had to escalate and threaten to contact the top management of Volvo. The excuse was that I was supposed to get the confirmation...
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NI
Nigel
Feefo Verified
Cornwall
6 years ago
What Nigel said about Volvo Car Insurance:
Efficient service
Good communication with repair garage plus kept informed by Volvo of progress, only question for me was loan car came from Bristol and was delayed but there are closer hire companies in Cornwall
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LI
Lisette
Feefo Verified
Richmond upon Thames
6 years ago
What Lisette said about Volvo Car Insurance:
Disappointingly poor response to phone queries.
I had an extremely exasperating time trying for over an hour two or three times to get through on the phone web I had questions about the arrangements. Then getting promises to ring back that...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
