Volvo Car Insurance is no longer an active Feefo customer
Displaying all 432 reviews
ST
Stephen
Feefo Verified
5 years ago
What Stephen said about Volvo Car Insurance:
Slow pick up but great thereafter
The automated number to report the RTC did not work all weekend. Eventually I found the app to report, which did work. Thereafter everything was excellent. Great staff, strong service. Happy to be a...
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MI
Michael
Feefo Verified
Preston
5 years ago
What Michael said about Volvo Car Insurance:
Good communication and reassuring response.
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DO
Dorothy
Feefo Verified
Sheffield
5 years ago
What Dorothy said about Volvo Car Insurance:
Customer service was excellent. They were courteous & efficient. We wonder why we were sent to a repairer 30 miles from our home.
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Trusted Customer
Feefo Verified
5 years ago
Excellent personal service.
Excellent personal service. Call centre kept me informed throughout the process.
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RO
Robin
Feefo Verified
5 years ago
What Robin said about Volvo Car Insurance:
Good service.
Easy to report my problem. and kept me posted about repairs. Repairers very pleasant and seem to have done a very good job.
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JO
John
Feefo Verified
5 years ago
What John said about Volvo Car Insurance:
Very confusing communication. Unclear who was being represented (Volvo or LV) leading to mid-communication. I was told that the other party were at fault and any repairs were against their policy and...
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Trusted Customer
Feefo Verified
5 years ago
The repairs were carried out to a very high standard.
Speedy action and a very positive result
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AM
Amanda
Feefo Verified
5 years ago
What Amanda said about Volvo Car Insurance:
Great service, fully recommend
Professional and great service in sorting out my repairs and arranging hire car.
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IA
Ian
Feefo Verified
Carmarthen
5 years ago
What Ian said about Volvo Car Insurance:
Communication break down!
Communication is the issue here, we all know Volvo, but who the hell are Kinderton(s)??? By having that name on/in your paperwork caused about a months delay in the repair. My insurance company is...
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Trusted Customer
Feefo Verified
5 years ago
I was without a curtsey car for almost two weeks and I have a sick husband who is 87 years old so I was very disappointed as I had to keep asking relatives to take me for necessary items
Because of...
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Customer Care
Volvo Car Insurance
5 years ago
We're sorry to hear that the service you received was not our usual standard of service. I have informed our Customer Experience Team who will contact you shortly to discuss the issues you faced to ensure this doesn't happen again. We value all feedback and we're always looking for ways to improve our services.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
