Easy to contact after my dog had to have surgery. Dealt with the insurance claim quickly and without hassle.
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear that we were easy to contact and that your claim was dealt with quickly and efficiently. We hope your Pet has made a good recovery, kind regards VetsMediCover
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TS
Tammany Simpkin
Feefo Verified
4 years ago
What Tammany Simpkin said about Muddy Paws:
Disappointed
They took nearly £100 extra a month out of my bank account than the cost of my policy
Sarah Bascombe
Muddy Paws
4 years ago
Good morning Miss SimpkinWe are very sorry to read this review and totally understand your disappointment with this situation. Unfortunately, our system incorrectly stated an annual premium that did not match the monthly instalments and it is the annual premium that Premium Credit Ltd set up the credit agreement from.We did refer this to IT for further investigation, and I note that the customer advisor you spoke with did rectify the problem for you as soon as you contacted us. Your annual premium was adjusted with Premium Credit Ltd and your remaining instalments payable reduced further so that the overall collected premium will still be correct at the end of the policy period.Once again, please accept our sincere apologies for this error and I trust that the matter has now been resolved for you. If you should wish to discuss this further, then please do not hesitate to contact the customer service team.Kind regardsVetsMediCover
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JS
Janine Shields
Feefo Verified
Northants
4 years ago
What Janine Shields said about Muddy Paws:
Best price for great service
Very happy with the service plus free online vet calls if needed
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear we offer great service and are also delighted that you have mentioned our First Vet service, a great extra support for our Policy Holders. We do hope you do not need to contact us too soon as this means your Pet is fit and well, please call the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
4 years ago
Friendly
Friendly vets,helpful,
Admin
Muddy Paws
4 years ago
Thank you for our 5* review, we like to hear we are friendly and helpful. Kind regards VetsMediCover
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Amanda Dunster
Feefo Verified
4 years ago
What Amanda Dunster said about Muddy Paws:
Very helpful and yes would recommend them
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are delighted to hear you would recommend us, thank you. Please do not hesitate to contact the Admin Team if we can be of any further assistance, kind regards VetsMediCover
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JH
Janet Hall
Feefo Verified
5 years ago
What Janet Hall said about Muddy Paws:
Efficient and pleasant customer service.
Very helpful and explanations clear
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear we offer efficient service and are helpful and offer explanations where required. if we can be of any assistance in future, please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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SW
Stephen White
Feefo Verified
5 years ago
What Stephen White said about Muddy Paws:
Professional Service
Professional and value for money service.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear we offer value for money alongside a professional service. We hope you do not need us too soon, but please call the Admin Team on 0121 308 8685 if any assistance is required in future, kind regards VetsMediCover
1
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LS
Linda Southern
Feefo Verified
5 years ago
What Linda Southern said about Muddy Paws:
Very Good Service
Very good service
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are very happy to hear you are pleased with our service. We hope you do not need us too soon as this means your Pet is fit and well but if we can be of any assistance please do not hesitate to call, kind regards, VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Really helpful - went above and beyond
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear our service went above and beyond expectations. We do hope you do not need us too soon, but please do contact us if we can be of any further assistance, kind regards VetsMediCover
0
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CJ
Clive Jenkins
Feefo Verified
South West
5 years ago
What Clive Jenkins said about Muddy Paws:
Good service!
Initially easy to set up with competitive premiums. Regular contact made. Fortunately as yet not needed to claim so cannot comment on speed of claims process etc.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are very glad you have not had to claim as this means your Pet is fit and well. Should you need any assistance in future please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
