We have used them for Veterinary Treatment Insurance Cover for 10 years and they are an easy company to deal with
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear that you find our Team easy to deal with as this is very important to us. Please do not hesitate to contact us if we can be of any assistance, kind regards VetsMediCover
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Stephen Harris
Feefo Verified
4 years ago
What Stephen Harris said about Muddy Paws:
poor service.
By answering the phone when called, I have waited for 18 minutes to speak to someone about a claim without an answer, gave up in the end!!!!!!!!!!!!!
Admin
Muddy Paws
4 years ago
I am so sorry you have experienced issues reaching our Claims Team, we will contact you directly, kind regards VetsMediCover
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Sherrie Cooper
Feefo Verified
4 years ago
What Sherrie Cooper said about Muddy Paws:
Comparable renewal price - easy to renew
Renewal premium was comparable - easy to renew.
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are happy to hear renewal was easy and our prices are comparable. We do hope you do not need us too soon as this means your Pet is fit and well, please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
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Alison Parkes
Feefo Verified
4 years ago
What Alison Parkes said about Muddy Paws:
They have been great when I needed them, and minimal hassle in getting things sorted for my dog.
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are delighted to hear you are happy with our service, please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
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Lisa Wishman
Feefo Verified
4 years ago
What Lisa Wishman said about Muddy Paws:
Excellent Service
Excellent service
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are thrilled to hear we offer excellent service, thank you! kind regards VetsMediCover
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Iain Mccarren
Feefo Verified
4 years ago
What Iain Mccarren said about Muddy Paws:
Good company
Their prices are competitive and claim are handled roughly in a 3 to 5 week period. Very polite and mannerly on the phone.
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear our prices are competitive and your Claim was handled smoothly, we hope your Pet has made a good recovery. Please do not hesitate to contact us in future if we can be of any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
4 years ago
Recommend
Very efficient.
Admin
Muddy Paws
4 years ago
Thank you for our 4* review. It is good to hear we are efficient and that you would recommend us, thank you. Please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
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Emma Edwards
Feefo Verified
Sherborne
4 years ago
What Emma Edwards said about Muddy Paws:
Great experience
Excellent and friendly
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are delighted to hear we are friendly and excellent, thank you! kind regards VetsMediCover
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Marian Sharrier
Feefo Verified
4 years ago
What Marian Sharrier said about Muddy Paws:
Good but pricey
I have the top cover and Vets Medicover have always paid out on my claims and their communication is good. They answer the phones quickly and it is helpful that you can choose if they will pay the...
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Admin
Muddy Paws
4 years ago
Thank you for our 5* review. It is good to hear we are helpful and your Claims have been paid in a way that suits you. The Co-Insurance is set by the Insurer and does apply as you noted. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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Claire Moran
Feefo Verified
4 years ago
What Claire Moran said about Muddy Paws:
They should stop using Premium Credit who hassle you to faff around filling in a form and sending it back to say you understand the terms and conditions and if you don't they deduct £10.00 from your...
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Sarah Bascombe
Muddy Paws
4 years ago
Dear Ms MoranWe are sorry to receive these comments and your review regarding the involvement of Premium Credit Ltd who collect our monthly instalments. Whilst we appreciate your comments regarding this matter, we have endeavoured to explain the purpose of their role and the requirement to sign the credit agreement. Your comments have been taken on board and will be considered when changes are applied to the customer application journey. You may be pleased to note that we have already made changes to the emails that are sent out to customers regarding their policies, and these now do include the name of each pet in the subject heading of the email.Kind regardsVetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
