Thank you for your feedback. We are pleased to hear you are happy overall however we will look at processes within VetsMediCover to see what we can do to improve.
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Trusted Customer
Feefo Verified
3 years ago
Easy transaction.
Fair price. Easy payment. Fortunately not had to uses them to date!
Ben
Muddy Paws
3 years ago
Thank you very much for your feedback, we are pleased to hear you are satisfied so far with us.
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Trusted Customer
Feefo Verified
4 years ago
good customer service, its a pity the premium went quite up the last 2-3 years
Admin
Muddy Paws
4 years ago
Thank you for our 4* review. We are very happy to hear we offer good customer service. The Premium is set by the Insurer and your Pet's age is one factor they take into account when they set the Premium. We hope you do not need us in future as this means your Pet is fit and well, but if we can be of any assistance please do not hesitate to contact us, kind regards VetsMediCover
No confirmation of receipt of claim, lengthy call waiting times, no regular updates on claim progress, increasing lead times from 6 - 7 weeks with no update. Very poor customer experience and...
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Admin
Muddy Paws
4 years ago
Thank you for your review. We are so sorry to hear of your recent claims experience, this is not our usual standard. We are aware of a backlog of Claims and additional staff have been bought in to assist. We will contact you separately for further information. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
4 years ago
Stop hiking up the premiums to ridiculous rates
Mediocre !
Admin
Muddy Paws
4 years ago
Thank you for your review. The Premium is set by the Underwriter and various factors are taken into account, including Claims made, your Pet's Breed and age. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
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NS
Neil Smith
Feefo Verified
4 years ago
What Neil Smith said about Muddy Paws:
For such a small amount it seemed a battle trying to get the claim settled and felt like it was an interrogation
Admin
Muddy Paws
4 years ago
Thank you for your review. In order for a Claim to be settled we do require certain information, we are sorry you felt like it was an interrogation. We hope that your Pet has made a full recovery, kind regards VetsMediCover
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MF
Mark Fulton
Feefo Verified
4 years ago
What Mark Fulton said about Muddy Paws:
Very poor, you get little customers service and hugely inflated prices. I unfortunately am tied to them with an older dog which they know and play on.
Admin
Muddy Paws
4 years ago
Dear Mr Fulton,We are sorry to receive your comments regarding your pet insurance policy. Whilst we understand your concerns, your cover is still providing continuation of cover from your initial start date in 2011.We have always tried to provide a high level of customer service to all our policyholders, but the premiums are and always have been set by the underwriter. We are able to provide lower cover plans which would still maintain continuation of cover from your initial start date, and we would be happy to discuss this with you. Please contact our customer service team on 0121 308 8685 or email admin@vetsmedicover.co.uk if we can be of any further assistance regarding this.Kind regardsVetsMediCover
MF
Mark Fulton
4 years ago
The time it started to go up was when you changed underwriters a few years back. My policy has gone from around £70 pounds to £156 in two years and I have made very minor claims but nothing of significance. How do you justify that?
MF
Mark Fulton
4 years ago
The time it started to go up was when you changed underwriters a few years back. My policy has gone from around £70 pounds to £156 in two years and I have made very minor claims but nothing of significance. How do you justify that?
MF
Mark Fulton
4 years ago
And that's Per month
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Trusted Customer
Feefo Verified
4 years ago
Takes ages to process a claim
Had to chase them to process the claim, made the claim begin of November, only got payment into account this week 12 weeks later
Admin
Muddy Paws
4 years ago
Thank you for your review. We are so sorry it took so long for your Claim to be assessed and paid. We have contacted our Claims Team for further information and will contact you directly once we have received a response. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
4 years ago
Awful
Insurance doubled every year and completely stuck with them because of existing medical conditions. First year was cheap but just get so expensive. Long time for claims to complete too
Admin
Muddy Paws
4 years ago
Thank you for your review, although we are sorry to receive your comments. Premiums are set by the underwriter and previous claim settlements will be taken into account. We note that claims totalling over £13,000 have been paid out since your initial policy start-date in 2019. As your policy provides lifetime cover, this enables you to continue to claim for any ongoing treatment for a condition covered under your policy. Lifetime policies are the most expensive types of cover for this very reason. We do offer lower cover plans and would be happy to discuss these with you. If you wish to know more about these, then please call our customer service team on 0121 308 8685 or email admin@vetsmedicover.co.uk. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
4 years ago
Great service easy to use great price so convenient
Easy to amend time of reorder
Decent price
Updated when delivery due
Perfect
So easy
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear you find our service easy to use. If we can be of any assistance please do not hesitate to contact the Admin Team on 0121 308 8685, kind regards VetsMediCover
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