How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Universal Fans Reviews

Displaying all 2,003 reviews

Trusted Customer

Feefo Verified

5 years ago

Couldn't believe how soon they arrived, less than a week across the country. Usually wait at least a couple of weeks at least for items from the eastern states. Love the fans as well especially the...

Product reviews

Date of purchase: 11/12/2020

Trusted Customer

Feefo Verified

5 years ago

What Trusted Customer said about Universal Fans:

Great fans when first used, not sure of longevity...

Fans arrived in a timely manner ans worked as advertised. However, after nine (9) months of operation one of the fans is displaying F during its left to right swing and shuts down if the swing action...

Product reviews

Date of purchase: 16/03/2020

Miriam Adler

Feefo Verified

5 years ago

What Miriam Adler said about Universal Fans:

Would buy again from them in a heartbeat.

Fantastic customer service, I asked a couple of tricky product questions and Universal Fans found the answers for me and quickly got back to me. I also found their prices to be competitive, so I...

Date of purchase: 10/12/2020

Trusted Customer

Feefo Verified

5 years ago

Very good, we have already recommended them to our neighbours

Excellent all round, delivered exactly when they said, fans (all six) work beautifully

Product reviews

Date of purchase: 02/12/2020

Carol

Feefo Verified

Sydney

5 years ago

What Carol said about Universal Fans:

Great range of fans, the right price and prompt delivery - but...

As a specialist fan retailer, universal fans have a really great range of fans - and the price is right... We have sloping ceilings (19 degrees) and most shops don't have much choice. Also, our...

Date of purchase: 04/12/2020

Richard Wood

Feefo Verified

edgecliff sydney

5 years ago

What Richard Wood said about Universal Fans:

we are waiting for warranty service

Customer Service

Universal Fans

5 years ago

Hi, sorry to hear about this. It looks like you may have contacted the manufacturer directly to raise a warranty claim, because we haven’t received any emails from you. They will reopen from January 4th, however even at this time of year, the manufacturer’s in-home warranty is still usually the preferred option for most customers. In the meantime, please email any correspondence you’ve had with them to service@universalfans.com.au, and we will be happy to look at your options or liaise with the supplier on your behalf once they’ve reopened.

Product reviews

Date of purchase: 02/12/2020

Marc Meiers

Feefo Verified

5 years ago

What Marc Meiers said about Universal Fans:

Easy to use website and cannot fault the service, thank you!

Date of purchase: 04/12/2020

Neil Stanford

Feefo Verified

5 years ago

What Neil Stanford said about Universal Fans:

Fast, accurate, perfect!

Very fast and accurate service which I really appreciated due to short installation timeframe.

Date of purchase: 03/12/2020

Stephen Kearney

Feefo Verified

5 years ago

What Stephen Kearney said about Universal Fans:

excellent all round.

Excellent staff attitude and really helpful. Followed up on queries and made certain deliverkes went through.

Product reviews

Date of purchase: 27/11/2020

Angela Whitehead

Feefo Verified

5 years ago

What Angela Whitehead said about Universal Fans:

One stop shop

A good range, found just perfect fan for my situation

Product reviews

Date of purchase: 03/12/2020

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Universal Fans Reviews

Claro Whisper DC - 52 (132cm) - Black Motor - Merbau Look blades - LED lightMore reviews of this productView product websiteLook good for plastic blades, don't know why light has a low glow when fan is on. Only noticeable at night, otherwise pretty good.

Fanco 16_ Premium Quiet DC Domestic Wall Fan (Pack of x2)More reviews of this productView product websiteSeemed a good price for DC wall fans.

Fanco Eco Silent DC Ceiling Fan with Remote - White 48More reviews of this productView product websiteGreat airflow and very, very quiet

Fanco Eco Silent DC Ceiling Fan with Remote - White 52More reviews of this productView product websiteGreat airflow, and very quiet in our bedroom

Storm DC Ceiling Fan With Remote � White 52?More reviews of this productView product websitePoor warranty service The first day of installation was a problem. Could not organise an electrician, even the installing electrician who lives in the same street

Aeratron AE+ 3 Blade - 50 (126cm) - Black with Light Woodgrain BladesMore reviews of this productView product websiteTerrific service, thorough and really helpful.

Aeratron AE+ 3 Blade - 60 (152cm) - Black with Light Woodgrain BladesMore reviews of this productView product websiteexcellent! Coyldnt be better.

Mercator Clarence Ceiling Fan with LED Light - Brushed Chrome with Black Blades 56More reviews of this productView product websiteGreat looking fan, not up yet but looking forward to seeing it in action

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?