Universal Fans Reviews

Hi there, thanks for letting us know, and we’re very sorry for the inconvenience to you. As you can understand, we’ve had a significant increase in demand coming in to summer. Although our administration and warehouse staff have generally adapted incredibly well, it sounds like they’ve made a mistake in your case. We would like to find a resolution for this situation, can you please email service@universalfans.com.au so we can look at your options?

Hi there, thanks for your feedback. We certainly understand that it’s frustrating to receive your fans only to have to wait for an electrician before you install them, however as you can understand there is a huge demand for tradespeople in the lead up to Christmas - especially this year. Under the circumstances, a two week timeframe seems fairly reasonable. You’re more than welcome to try and see if you can source an electrician to install quicker than this timeframe, and we’d be happy to liaise with the installation partners should you be lucky, so please let us know by emailing service@universalfans.com.au