UnderTheDoormat Reviews

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your fantastic review helps us work hard to deliver the best possible service everyday. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Yashas, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you and your family again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. We're glad to hear that you found the apartment very nice, well-located, and well-equipped. Your comments are extremely important to us as they help us identify problems and improve our standards and services everyday However, we apologize for any inconvenience you experienced with our service. We would like to clarify that you confirmed on the day of your check-in that you would arrive at 11:30 p.m, and we planned our team member's arrival accordingly. Unfortunately, you arrived earlier than the confirmed time, and our team member was still on the way. Regarding the extra charges for late check-out, we mention all additional fees on our listings. We need to organize cleaning schedules accordingly so that the apartment can be prepared on time for the next arriving guest, which is why we charge a fee for late check-out. We would love to host you again next time you are in London and provide you with the great experience that most of our guests enjoy. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Marta, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Rosemary, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We are confident we will be able to offer an even better experience next time to get that 5 star, please feel free to contact us when planning your next stay in London.

Dear Guest, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. Your comments are extremely important to us as they help us identify problems and improve our standards and services everyday. it is important to note that we provide toiletries and other essentials as a Welcome Pack to get you started upon arrival. We kindly request that guests bring their own toiletries for the remainder of their stay. Should your travel plans bring you back to London, we would love to host you again and we will personally ensure a perfect stay awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We do apologize for the double communication you received but it is something beyond our control. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for the wonderful review regarding your recent stay in our home. We're glad to hear that you found the accommodation very nice, and comfortable. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We apologize for the inconvenience caused by the repetitive emails and texts generated by Booking.com. Regarding the welcome pack we just provide these items to get you started with but anything you might need during your stay will have to be brought by the guests themselves. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Abdullah, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We're glad the home met your expectations, being clean, well-maintained, and in a safe area.We hope to welcome you back for another enjoyable stay in the future! Best Wishes, Sonali on behalf of UnderTheDoormat.