Good and personal service but far too many emails often duplicated made it more hassle than it should be.
Product reviews
Richard
UnderTheDoormat
1 year ago
Dear guest, thank you for staying with us, we are delighted that your stay was overall very well. Small changes to the room are totally possible, and we always appreciate well spoken feedback like this. We would look forward to hosting you again and wish you a safe journey home! Kind regards, UnderTheDoormat Team
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Donna Staddon
1 year ago
Date of purchase: 07/06/2024
What Donna Staddon said about UnderTheDoormat:
Good very good service
Richard
UnderTheDoormat
1 year ago
Dear Donna,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London.
Best Wishes, Sonali on behalf of UnderTheDoormat.
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Jonathan Dunn
1 year ago
Date of purchase: 07/06/2024
What Jonathan Dunn said about UnderTheDoormat:
Todo fue excepcional
Product reviews
Richard
UnderTheDoormat
1 year ago
Dear Jonathan, thank you for staying with us at 3 Sloane Gardens. We are delighted to hear that everything about your stay was exceptional. We would look forward to hosting you again in London, please do not hesitate to reach out if you were to return. Kind regards, Denison from 3 Sloane Gardens
Dear Guest,
We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We now look forward to welcome you next time for another fantastic stay.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Everyone I communicated with -- via text, email, and in person -- was very professional and quick to respond.
Richard
UnderTheDoormat
1 year ago
Dear Andrea,
We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your fantastic review helps us work hard to deliver the best possible service everyday. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Dear guest, it is wonderful to hear that you have enjoyed the service and your stay at 3 Sloane Gardens. It was a pleasure to host you in London and we hope that you had a safe journey home! Kind regards, UnderTheDoormat Team
The service was friendly, understated but available. The position of Sloane gardens was perfect. Our apartment was also perfect for us and well appointed. Only downside was the bath/shower. It would...
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Richard
UnderTheDoormat
1 year ago
Dear Allison,
We are pleased to hear that you enjoyed your stay at 3 Sloane Gardens, it was a pleasure to have the opportunity to host you! The Wellington Suite does involve a step to get into the shower, but we are more than happy to provide a non-slip mat or extra handlebar when needed. Thank you for this feedback as we are always looking for ways to improve :). Have a safe journey home, and we hope to see you again, Denison from UnderTheDoormat
Good communication before and during our visit. They were responsive to our needs, and were helpful with giving us some local color.
Product reviews
Richard
UnderTheDoormat
1 year ago
Dear Hanson,
Thank you for your kind comments, we are delighted to hear that your stay at 3 Sloane Gardens went so well! We would look forward to seeing you again and will be prepared to offered even greater experience on your next visit. Have a safe journey home, Denison from UnderTheDoormat
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Louie Whitemore
1 year ago
Date of purchase: 31/05/2024
What Louie Whitemore said about UnderTheDoormat:
Efficient, clear and thorough.
Richard
UnderTheDoormat
1 year ago
Dear Louie,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
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Trusted Customer
1 year ago
Date of purchase: 27/05/2024
Snelle reacties. Goed schoon gemaakt. Persoonlijk ontvangst
Richard
UnderTheDoormat
1 year ago
Dear Guest,
We appreciate your feedback and thank you so much for taking the time to write such a great review. Your fantastic review helps us work hard to deliver the best possible service everyday. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on behalf of UnderTheDoormat.
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