Tomato Travel Reviews

Thanks for your review, Deborah. A lot of thought and planning goes into creating our itineraries, and there is nothing more gratifying than hearing that our guests have enjoyed their holiday with us! In regards to your accommodation, many Australians do find Japanese hotels to be smaller than what they are accustomed to. This is something that is found across Japan. However, we do appreciate you taking the time to let us know your thoughts, and we will take your comments into consideration in order to try and improve our products for future guests. Thank you and have a lovely day.

Thank you very much for your positive review, Mei!

Thank you for your positive feedback, Trevor. We're happy to hear that you enjoyed the pace and planning of your tour.

Thank you for your positive feedback, and we are pleased to hear that you enjoyed your time in the Mount Fuji area.

Thank you for your positive review, Dawei! We hope to see you again on a Tomato Travel tour some day!

Thanks for your feedback, Julie. We will take your comments into consideration and use these to improve our tours for future travellers. Thank you for taking the time to provide us with your helpful feedback.

As you may have noted, many hotel rooms in Japan are smaller than what most Aussie travellers are used to. However, we are always glad to hear our valued guests' feedback and we strive to use this information to continue to improve our products. Thanks for taking the time to give us your feedback, Derek.

Thank you for your feedback, Patricia. Our maximum group size is 45, which is an average size for a lot of coach tour operators. We're happy to hear that you were satisfied with the quality of the hotels, but we will take your comments on board in regards to your Kanazawa hotel. Thanks again for your feedback!

Thank you for this feedback, John. To answer your question, we do offer guests a choice of carrier (subject to availability). In regards to seating, this is an issue that you would need to take up with the airline. Unfortunately, seating arrangements can never be guaranteed for a number of reasons, though we are sorry to hear that you and your wife were not able to sit next to one another on your homeward flight. Regarding your stop at Matsumoto Castle, this is one of Japan's last surviving feudal era castles and is a highlight of the trip. As such, the interior has been preserved and does not feature modern conveniences. While we understand that some people may not have been able to ascend to the top of the castle, they would have been more than welcome to explore the bottom levels and the moon viewing room, as well as the castle park. In regards to the service provided by your tour guide, we will take your feedback on board and ensure that it is passed on to our Japan-based team. Thank you again for taking the time to let us know your thoughts.

Thank you for taking the time to let us know about your positive experience with Tomato Travel, Eric. We always appreciate our guests taking the time to let us know about their experiences.