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Tomato Travel Reviews

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ratings over the past year

Displaying all 229 reviews
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Christine
Hervey Bay
5 years ago
Date of purchase: 15/11/2019
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What Christine said about Tomato Travel:
One of my most memorable holidays.
From time of booking till the end of holiday it was well organised and professional. Only wish it was a small group but our bus had wonderful people. Keiko was a warm friendly and knowledgeable...

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Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review, Christine. We are so happy to hear that you enjoyed your Tomato Travel tour!
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Chloe
Tomato Travel
5 years ago
And thank you very much for that wonderful photo! We're so happy that you got to see Fujisan peeking out from the clouds.
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BLAKE
5 years ago
Date of purchase: 17/11/2019
What BLAKE said about Tomato Travel:
Very friendly. Happy with there service
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Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review, Blake!
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Brendon
5 years ago
Date of purchase: 04/10/2019
What Brendon said about Tomato Travel:
We found the staff easy to deal with and all questions raised were answered promptly.
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Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review, Brendon!
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John
Port Stephens, NSW
5 years ago
Date of purchase: 17/11/2019
What John said about Tomato Travel:
Overall an enjoyable tour
Loved the trip, the scenery and items of interest, the guide was lovely, very friendly, obliging, very caring and very helpful, however her command of English was not good, we lost about 50% of what...

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Chloe
Tomato Travel
5 years ago
Thank you very much for your review, John. We're happy to hear that you enjoyed your Tomato Travel tour!In regards to your other feedback, we will take this information on board and use it to improve our products for future guests. However, we should note that many hotels in Japan are much smaller than what our Aussie guests are used to. While we completely understand that some of our guests may find these facilities small, this is the norm across the country.
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Kay
Gold Coast Qld
5 years ago
Date of purchase: 15/11/2019
What Kay said about Tomato Travel:
Fantastic tour of Japan
We had never heard of Tomato Travel before but were pleasantly surprised with their efficient service, quick responses to any query we had & couldn't do enough for us. All the people on our tour were...

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Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review, Kay! We are so happy to hear that you enjoyed your holiday with Tomato Travel. We look forward to seeing you again!
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Peter
Blackburn South
5 years ago
Date of purchase: 06/10/2019
What Peter said about Tomato Travel:
I would do it all again
every thing other than the last pickup went well
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Chloe
Tomato Travel
5 years ago
Thank you for your positive feedback, Peter!We understand that you have already spoken with our Reservations team in regards to the issue with your transfer. If there is anything further at all that you would like to discuss, you can of course contact us at info@tomatotravel.com. We hope to see you again on a Tomato Travel tour!
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Stewart
Adelaide
5 years ago
Date of purchase: 07/10/2019
What Stewart said about Tomato Travel:
The quality of the guides, in particular Sam . She was outstanding and truly added to our overall experience and enjoyment
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Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review, Stewart! We often get a lot of positive feedback about our guides, and they are truly one of Tomato Travel's most valuable assets. Thanks again for letting us know about your experience.
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Elizabeth
Melbourne
5 years ago
Date of purchase: 05/10/2019
What Elizabeth said about Tomato Travel:
Well planned tour but quite a few minor issues which alas kept accumulating
There were a few issues that tried to address to you after my return, but Rebecca from the Reservations Team, either did not understand the issues or chose to gloss over or misunderstand them - I...

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Chloe
Tomato Travel
5 years ago
Thank you for your feedback, Elizabeth. We take great pride in attracting strong talent to our business, which includes our reservations team. Rebecca is one of our valued team members, and while we understand that there were some issues you found with your tour, Rebecca did address these in a detailed email sent on the 8th of November, 2019. Please note that as per Rebecca's email, your concerns have already been passed on to our Japan team, and rest assured that your feedback will be used to improve our products for future guests. Thank you again for taking the time to let us know your thoughts.
EL
Elizabeth
5 years ago
Thank you - Rebecca certainly did send a long email explaining what she thought appeared to be the issues - unfortunately she missed the point on 3 topics - Thank you for your response
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Trusted Customer
5 years ago
Date of purchase: 16/11/2019
Excellent service from Keiko and bus drivers. Very punctual and considerate of her bus tourists. Lots of fun on the bus too.
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Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review!
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Lorraine
melb austra;ia
5 years ago
Date of purchase: 18/11/2019
What Lorraine said about Tomato Travel:
goodwin
it was great Hotels all in great locations and tour guide showed us where to go and how to get around. Her English probably needs a bit of polish but she was only new and hey my Japanesee is Zilch...

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Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review, Lorraine. Our tour guides are one of our most valuable assets and we hear a lot of positive feedback about them.
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About Tomato Travel
Tomato Travel
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Level 2, 403 Elizabeth Street, Surry Hills, New South Wales, 2010, Australia
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