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Tomato Travel Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

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Christine

Feefo Verified

Hervey Bay

6 years ago

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What Christine said about Tomato Travel:

One of my most memorable holidays.

From time of booking till the end of holiday it was well organised and professional. Only wish it was a small group but our bus had wonderful people. Keiko was a warm friendly and knowledgeable...

Chloe

Tomato Travel

6 years ago

Thank you so much for your positive review, Christine. We are so happy to hear that you enjoyed your Tomato Travel tour!

Chloe

Tomato Travel

6 years ago

And thank you very much for that wonderful photo! We're so happy that you got to see Fujisan peeking out from the clouds.

Product reviews

Date of purchase: 15/11/2019

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BLAKE

Feefo Verified

6 years ago

What BLAKE said about Tomato Travel:

Very friendly. Happy with there service

Chloe

Tomato Travel

6 years ago

Thank you so much for your positive review, Blake!

Product reviews

Date of purchase: 17/11/2019

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Brendon

Feefo Verified

6 years ago

What Brendon said about Tomato Travel:

We found the staff easy to deal with and all questions raised were answered promptly.

Chloe

Tomato Travel

6 years ago

Thank you so much for your positive review, Brendon!

Product reviews

Date of purchase: 04/10/2019

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John

Feefo Verified

Port Stephens, NSW

6 years ago

What John said about Tomato Travel:

Overall an enjoyable tour

Loved the trip, the scenery and items of interest, the guide was lovely, very friendly, obliging, very caring and very helpful, however her command of English was not good, we lost about 50% of what...

Chloe

Tomato Travel

6 years ago

Thank you very much for your review, John. We're happy to hear that you enjoyed your Tomato Travel tour!In regards to your other feedback, we will take this information on board and use it to improve our products for future guests. However, we should note that many hotels in Japan are much smaller than what our Aussie guests are used to. While we completely understand that some of our guests may find these facilities small, this is the norm across the country.

Date of purchase: 17/11/2019

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Kay

Feefo Verified

Gold Coast Qld

6 years ago

What Kay said about Tomato Travel:

Fantastic tour of Japan

We had never heard of Tomato Travel before but were pleasantly surprised with their efficient service, quick responses to any query we had & couldn't do enough for us. All the people on our tour were...

Chloe

Tomato Travel

6 years ago

Thank you so much for your positive review, Kay! We are so happy to hear that you enjoyed your holiday with Tomato Travel. We look forward to seeing you again!

Product reviews

Date of purchase: 15/11/2019

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Peter

Feefo Verified

Blackburn South

6 years ago

What Peter said about Tomato Travel:

I would do it all again

every thing other than the last pickup went well

Chloe

Tomato Travel

6 years ago

Thank you for your positive feedback, Peter!We understand that you have already spoken with our Reservations team in regards to the issue with your transfer. If there is anything further at all that you would like to discuss, you can of course contact us at info@tomatotravel.com. We hope to see you again on a Tomato Travel tour!

Date of purchase: 06/10/2019

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Stewart

Feefo Verified

Adelaide

6 years ago

What Stewart said about Tomato Travel:

The quality of the guides, in particular Sam . She was outstanding and truly added to our overall experience and enjoyment

Chloe

Tomato Travel

6 years ago

Thank you so much for your positive review, Stewart! We often get a lot of positive feedback about our guides, and they are truly one of Tomato Travel's most valuable assets. Thanks again for letting us know about your experience.

Product reviews

Date of purchase: 07/10/2019

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Elizabeth

Feefo Verified

Melbourne

6 years ago

What Elizabeth said about Tomato Travel:

Well planned tour but quite a few minor issues which alas kept accumulating

There were a few issues that tried to address to you after my return, but Rebecca from the Reservations Team, either did not understand the issues or chose to gloss over or misunderstand them - I...

Chloe

Tomato Travel

6 years ago

Thank you for your feedback, Elizabeth. We take great pride in attracting strong talent to our business, which includes our reservations team. Rebecca is one of our valued team members, and while we understand that there were some issues you found with your tour, Rebecca did address these in a detailed email sent on the 8th of November, 2019. Please note that as per Rebecca's email, your concerns have already been passed on to our Japan team, and rest assured that your feedback will be used to improve our products for future guests. Thank you again for taking the time to let us know your thoughts.

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Elizabeth

6 years ago

Thank you - Rebecca certainly did send a long email explaining what she thought appeared to be the issues - unfortunately she missed the point on 3 topics - Thank you for your response

Product reviews

Date of purchase: 05/10/2019

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Trusted Customer

Feefo Verified

6 years ago

Excellent service from Keiko and bus drivers. Very punctual and considerate of her bus tourists. Lots of fun on the bus too.

Chloe

Tomato Travel

6 years ago

Thank you so much for your positive review!

Date of purchase: 16/11/2019

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Lorraine

Feefo Verified

melb austra;ia

6 years ago

What Lorraine said about Tomato Travel:

goodwin

it was great Hotels all in great locations and tour guide showed us where to go and how to get around. Her English probably needs a bit of polish but she was only new and hey my Japanesee is Zilch...

Chloe

Tomato Travel

6 years ago

Thank you so much for your positive review, Lorraine. Our tour guides are one of our most valuable assets and we hear a lot of positive feedback about them.

Product reviews

Date of purchase: 18/11/2019

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Tomato Travel Reviews

Discover Japan With Hiroshima 2019More reviews of this product (81)View product websiteMy first organised tour. Loved everything. Free days were great too and needed. Japan is an amazing culture and country. Thanks 😊

Discover Japan + Hong Kong Stopover 2019More reviews of this product (81)View product websiteVery clean country.

Discover Japan + Singapore + Hiroshima Extension 2019More reviews of this product (81)View product websiteThe accomodation was very good and our guide was so helpful.the tour was excellent and I have no hesitation in travelling with Tomato Travel.

Discover Japan + Hiroshima + Hong Kong Stopover 2019More reviews of this product (81)View product websiteIt was a well organised tour & though enjoyed it

Discover Japan Fly Qantas 2019More reviews of this product (81)View product websitethe experience exceeded our expectations on every level

Discover Japan With Hiroshima Fly Qantas 2019More reviews of this product (81)View product websiteThe tour itself was excellent in its content and well thought out just too many minor issues that were not addressed

Discover Japan Fly Qantas 2019More reviews of this product (81)View product websiteGreat we were so lucky with the weather the Autumn colours were unbelievable !! and we had perfect sunny blue skies and sunshine and Snow to see Mt Fuji . Everthing that we wanted to see we did...Read more

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