Thank you for your feedback, Elizabeth.
We take great pride in attracting strong talent to our business, which includes our reservations team. Rebecca is one of our valued team members, and while we understand that there were some issues you found with your tour, Rebecca did address these in a detailed email sent on the 8th of November, 2019.
Please note that as per Rebecca's email, your concerns have already been passed on to our Japan team, and rest assured that your feedback will be used to improve our products for future guests.
Thank you again for taking the time to let us know your thoughts.