How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Tomato Travel Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

BS

Benjamin Geoff Surman

Feefo Verified

7 years ago

What Benjamin Geoff Surman said about Tomato Travel:

The guides, buses and hotels were great couldn’t get any better!

Derek Lam

Tomato Travel

7 years ago

Thank you very much for your comments and feedback. We really appreciate our customers feedback and comments as we can use these to improve, change or make new products. We are glad you enjoyed your tour in China. We hope someday we can plan your next tour or holiday for you in China or other countries in Asia. Thanks for supporting Tomato Travel.

Product reviews

Date of purchase: 10/09/2018

0

AM

Alexander Mark Miles

Feefo Verified

Brisbane

7 years ago

What Alexander Mark Miles said about Tomato Travel:

Good tour, we planned and knowledgeable guides.

Great friendly guides with good knowledge and good service.

Derek Lam

Tomato Travel

7 years ago

Thank you so much for your feedback and comments. We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are really glad you had a good time in China. We hope someday we can plan your next holiday or tour to China or other countries in Asia. Thank you for supporting Tomato Travel.

Date of purchase: 24/09/2018

0

RR

Ross Edward Ryan

Feefo Verified

7 years ago

What Ross Edward Ryan said about Tomato Travel:

Large group was very unwieldy

Guides and itinerary were good hotels not to bad

Derek Lam

Tomato Travel

7 years ago

Thank you very much for your feedback. We really appreciate it when our customers give us feedback and comments. We are glad you could enjoy most of the aspects of your tour. We will use this feedback to improve, change and make new products. Thank you for supporting Tomato Travel.

Date of purchase: 25/09/2018

0

Trusted Customer

Feefo Verified

7 years ago

Disappointed by lack of knowledge of guide

Guide inexperienced

Derek Lam

Tomato Travel

7 years ago

Thank you for your comment. We really appreciate our customers feedback and comments. We will use these to improve, change or make new products in the future. We are terribly sorry about the lack of knowledge of the tour guide and we will look at improving this for the future. Thank you for traveling with Tomato Travel.

Date of purchase: 22/08/2018

0

DR

Dorothy Rose Ryan

Feefo Verified

Sydney

7 years ago

What Dorothy Rose Ryan said about Tomato Travel:

Great experience group size to large

The itinerary it was well organised

Derek Lam

Tomato Travel

7 years ago

Thank you very much for your feedback. We really appreciate all of our customers feedback and comments. We will use this feedback to improve, change and make new products for the future. We are very glad you enjoyed your tour in Japan. We hope someday we can help you book your next holiday or tour to Japan or other countries in Asia. Thank you for supporting Tomato Travel.

Date of purchase: 25/09/2018

0

Trusted Customer

Feefo Verified

7 years ago

Have a Tour Guide who can actually speak English. Pre-Tour Communication could be a whole lot better

Derek Lam

Tomato Travel

7 years ago

Thank you for your comment. We really appreciate our customers feedback and comments. We are terribly sorry for the lack of communication before your tour and the language difficulties with your tour guide. We will take these comments on board and use it to improve our tours in the future.

Product reviews

Date of purchase: 25/06/2018

0

MN

Matthew John Nightingale

Feefo Verified

Brisbane, Australia

7 years ago

What Matthew John Nightingale said about Tomato Travel:

Absolutely fantastic!

Each tour guide was simply amazing! They were knowledgeable, friendly and always willing to offer help and advice.

Derek Lam

Tomato Travel

7 years ago

Thank you very much for your feedback and comments. We really appreciate all our customers feedback and comments. We will use this feedback to improve, change or make new products for the future. We are very glad that you enjoyed your tour in China. We hope someday we can plan your next holiday or tour to China or other countries in Asia. Thank you for supporting Tomato Travel.

Product reviews

Date of purchase: 24/09/2018

0

Trusted Customer

Feefo Verified

7 years ago

I would have liked to have the opportunity to do optional excursions but nothing on offer.

Derek Lam

Tomato Travel

7 years ago

Thank you very much for your feedback. We are very sorry we did not provide you with a list of our optional tours and programs. We will take your feedback onboard and make sure our customers are provided with all options before they go on their tour. We would love to help you plan your holiday next time with more activities and optional programs to enjoy. Thank you again and we hope your next destination or holiday will fulfill your travel dreams.

Date of purchase: 20/08/2018

0

JB

Jacqueline Barrett

Feefo Verified

7 years ago

What Jacqueline Barrett said about Tomato Travel:

FABULOUS

IT WAS FANTASTIC . I WOULD LIKE TO DO ANOTHER TOUR OF CHINA TO A DIFFERENT PART WITH TOMATO

Derek Lam

Tomato Travel

7 years ago

Thank you so much for your feedback! We really appreciate our customers feedback and comments. We will use this feedback to improve, change and make new products for the future. We are glad you enjoyed your tour in China. We hope some day we can help you plan your next holiday or tour to China or Asia. Thank you for supporting Tomato Travel.

Product reviews

Date of purchase: 23/07/2018

0

Tomato Travel Reviews

Luxury Best Of China*More reviews of this product (25)View product websiteWould definitely recommend it to others. Wonderful experience!

Japan Golden Route With HiroshimaMore reviews of this product (14)View product websiteLoved Japan - was a very good itinerary

Luxury Best Of China*More reviews of this product (25)View product websiteThe hotels were first class - very comfortable and perfectly located. The inclusions were well planned out and executed perfectly by guides.

Luxury Best Of China*More reviews of this product (25)View product websiteFANTASTIC . LOVED EVERY MINUTE

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?