Thank you for taking the time to leave us your feedback.
We are sorry to hear that you were ill-advised on the sole. The majority of our shoes are supplied with an all leather sole, but obviously not all so I will arrange for some further training for the team so that they have all the relevant information available and to hand.
I have taken a look at your account and can see that the shoes have now arrived back with us and the refund has been processed back onto your card this morning.
If you have any further queries, please get in touch and we will be happy to help.
Kind Regards
Samuel Windsor
don't know him personally however his service is pretty good really.
Trusted Customer
16 years ago
don't know him personally however his service is pretty good really.
Product reviews
Samuel Windsor
Samuel Windsor
16 years ago
Thank you for taking the time to leave us your feedback.
Please feel free to change your feedback once you receive the shoes and if you have any queries, please get in touch.
Kind Regards
Samuel Windsor
The goods arrived promptly, but I found them to be of poor quality with the thin leather creasing in an very unattractive way after only a few days of use. Returned using the free service (Royal Mail...
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Product reviews
Samuel Windsor
Samuel Windsor
16 years ago
Sorry to hear that the shoes you received were not up to the normal level of workmanship. I have taken a look at your account and can see that you have taken advantage of the Samuel Windsor 30 day worn or unworn guarantee and I can confirm that the refund has been processed back onto your card.
I have also arranged for your p&p to be refunded as well seeing as though the reason for the return was not of your fault.
If you have any questions, please get in touch and we will be happy to help.
Kind Regards
Samuel Windsor
Samuel Windsor
Samuel Windsor
16 years ago
Sorry to hear that the shoes you received were not up to the normal level of workmanship. I have taken a look at your account and can see that you have taken advantage of the Samuel Windsor 30 day worn or unworn guarantee and I can confirm that the refund has been processed back onto your card.
I have also arranged for your p&p to be refunded as well seeing as though the reason for the return was not of your fault.
If you have any questions, please get in touch and we will be happy to help.
Kind Regards
Samuel Windsor
Both delivery and information provided with regard to delivery were excellent. i am extremely pleased with the shoes and will certainly purchase more in the future.
Service was quick enough for first pair though quailty does not compare with "£100" shoes elsewhere. Still waiting for second pair. 30 day worn or not guarantee is very good for postal purchases...
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.