I was under the impression there was a 14 day cooling off period. When I booked my insurance one week ago, within a few days our plans had changed. I e mailed the company to cancel and no return e...
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David
Tick Travel Insurance
6 years ago
Hi there,
I am sorry to hear about your feedback. Our teams are extremely busy with the current situation. I have asked the team to locate your ticket and process your cancel/refund as soon as possible.
Regards,
The Tick Insurance Team
Product reviews
David
Tick Travel Insurance
6 years ago
N/A
Date of purchase: 14/03/2020
5
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Trusted Customer
Feefo Verified
6 years ago
They could try responding to emails
David
Tick Travel Insurance
6 years ago
Hi there,
I am sorry to hear about your feedback. Our teams are extremely busy right now due to the COVID-19 situation affecting so many travelers. I have asked the team to locate your ticket and respond as soon as possible.
Regards,
The Tick Insurance Team
I cancelled travel insurance within the 14-day cooling off period and received a prompt refund, with excellent communication re the progress of my request. I would be expecting to use Tick Travel...
Hi there,
I am sorry to hear about your feedback. I have passed your comment to our customer service team and someone will reach out to you if the changes have been made yet.
Regards,
Anna
Date of purchase: 04/03/2020
2
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SJ
Sandra Johnstone
Feefo Verified
6 years ago
What Sandra Johnstone said about Tick Travel Insurance:
You could reply to email and refund my cancelled insurance. When I send email it bounced back
David
Tick Travel Insurance
6 years ago
Hi Sandra,
I am sorry to hear about your experience. I have asked the team to confirm your cancellation and refund and to call you to confirm. Someone will be in touch shortly.
Regards,
Anna
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
