/Yes I would buy from them again and recommend them. My husband had an
accident just before we went on holiday and they were very good at processing
our refund.
Honestly I have had a mixed experience with Tick.
We took out our insurance when we booked our trip in November 2019 prior to Covid. Their coverage and pricing were excellent and so was their...
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Product reviews
Date of purchase: 10/12/2019
1
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CB
Christine Bartlett
Feefo Verified
6 years ago
What Christine Bartlett said about Tick Travel Insurance:
No refund despite the pandemic - Total rip off! Will definitely NOT recommend you to anyone!
Product reviews
Date of purchase: 14/02/2020
6
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PB
Patricia Givigi Barros
Feefo Verified
6 years ago
What Patricia Givigi Barros said about Tick Travel Insurance:
IF I COULD GIVE NO STARS I WOULD.
DO NOT USE THESE GUYS.
THESE GUYS TOLD ME THEY WOULDNT EVEN CREDIT ME FOR TRAVEL INSURANCE I CANT USE AS I AM UNABLE TO TRAVEL DUE TO TRAVEL RESTRICTIONS IN...
Flight booked before covid restrictions to Europe. Like many, flight cancelled due to covid. Airline gave a full credit without any involvement from Trick Insurance. These guys refuse to offer a...
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Product reviews
Date of purchase: 29/02/2020
9
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DP
Deidre Peters
Feefo Verified
Somerset,Tasmania
6 years ago
What Deidre Peters said about Tick Travel Insurance:
I used Tick for the 1st time this year for my international trip, everything was so easy to organise with them. I had to cancel when the Australian Travel Ban came into force and notified Tick hoping...
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Date of purchase: 05/03/2020
1
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DS
David Sanderson
Feefo Verified
Adleiade, SA
6 years ago
What David Sanderson said about Tick Travel Insurance:
With their recent COVID-19 update, they told us that anyone that bought their travel insirance after January 20th, 2020, there will be no cover; they were happy to take our money on 16th March, but...
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David
Tick Travel Insurance
6 years ago
Hi David,
I am sorry to hear about your experience. At the beginning of March, we added a declaration before purchasing a policy for customers to declare that they are aware that cover for COVID-19 wasn't available. If you are not happy with the services provided, you can email complaints@tickinsurance.com.au and our team will review your case within 10 business days.
Regards,
Anna
I received a receipt and policy number but was not able to log in to download my insurance documents. I emailed them to advise and have not heard back to date.
David
Tick Travel Insurance
6 years ago
Hi there,
I am sorry to hear about your feedback. I have asked the customer service team to resend you the documents. If you have any issues, please email us at info@insureandgo.com.au
Regards,
David
Trusted Customer
6 years ago
thank you. Documents received.
Product reviews
David
Tick Travel Insurance
6 years ago
n/a
Trusted Customer
6 years ago
n/a
Date of purchase: 06/03/2020
0
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Trusted Customer
Feefo Verified
6 years ago
Quick Response to request. Exactly what I asked they did
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
