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Tick Travel Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/tick-travel-insurance | Feefo

Displaying all 2,456 reviews

Trusted Customer

25 days ago

Date of purchase: 19/07/2023

My trip has been cancelled due to the Middle East war. Tick insurance had refunded the loss of the booking 100% only deducted the excess. Happy for the refund process.

Paul Gow

Adelaide and kangaroo island

2 months ago

Date of purchase: 08/01/2024

What Paul Gow said about Tick Travel Insurance:

Excellent, easy to do, price competitive, fast turn around with emails and paperwork .

Product reviews

Trusted Customer

2 months ago

Date of purchase: 25/03/2024

Product reviews

Michael Cohn

Terrey Hills NSW

3 months ago

Date of purchase: 29/03/2024

What Michael Cohn said about Tick Travel Insurance:

Disappointed that after my issue with the promotional discount not being applied to the policy when time came to pay and raised this with the product review still nobody from Tick travel insurance has

...

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Product reviews

I purchased the trip insurance and a promotional discount was offered but not delivered when I paid.😟 have communicated this to Tick head office but no satisfaction delivered to refund the 10% discou

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David Mayo

Tick Travel Insurance

3 months ago

Hi Michael, I am really sorry to hear about your experience. Unfortunately, there was an issue with our promotional code. I have asked one of our representatives to contact you as a priority to fix the issue with your policy. Once again, I apologise for the inconvenience caused. Regards, The Tick Insurance Team

Michael Cohn

2 months ago

Still no action from Tick Travel insurance. No phone call or email contact. No after sales service provided. Disappointing as I am in the sales field myself.

Trusted Customer

2 months ago

Date of purchase: 23/02/2024

Great

Trusted Customer

3 months ago

Date of purchase: 05/04/2024

I didn't need to use it

Product reviews

Samantha

3 months ago

Date of purchase: 24/02/2024

What Samantha said about Tick Travel Insurance:

Disappointed

David Mayo

Tick Travel Insurance

3 months ago

Hi Samantha, I am sorry to hear about the access of your policy documents. I have asked our customer service team to re-send the documents to you. You should receive them today. Please email info@tickinsurance.com.au if you have any questions. Regards, Anna

Product reviews

Once purchased, the link in the confirmation email to access travel documents does not work. “Site is under maintenance - for 3 weeks. Have emailed and received no reply in a week. The phone number is

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David Mayo

Tick Travel Insurance

3 months ago

Hey Samantha, Sorry for the inconvenience, our website was down for maintenance and some customers experienced some issues. You can login by using this link: https://www.tickinsurance.com.au/portal/login In any case, I have asked our team to re-send your documents. Regards, Anna

Andrew Grimditch

Toowoomba

3 months ago

Date of purchase: 26/03/2024

Product reviews

Craig

Sydney

3 months ago

Date of purchase: 06/04/2024

What Craig said about Tick Travel Insurance:

Poor service. Over one week waiting for my travel documents, System down. Multiple emails Phone call and left on hold for over forty minutes. Promised documents within twenty four hours. Still waiting

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Product reviews

Trusted Customer

3 months ago

Date of purchase: 03/04/2024

I have not been sent my policy documents. Not when I purchased it subsequently when I used the support contact

David Mayo

Tick Travel Insurance

3 months ago

Hi there, I am sorry to hear about your experience. We have recently migrated our systems and this might have impacted your access to policy documents. Can you please send us an email to info@tickinsurance.com.au or call us on 1300 235 444 so that our team can re-send your documents? Regards, Anna

Trusted Customer

3 months ago

Thanks Anna, I did as you suggested and emailed last week. I did follow up today. I am now waiting for a reply. I hope the team can get to it soon. I suspect it was not the best idea to have a discount code marketing exercise shortly before a systems upgrade. Perhaps marketing by should work with IT to avoid this in future. This promotion has backfired on marketing in several ways with the code not working and now the system not sending policy documents

David Mayo

Tick Travel Insurance

3 months ago

Thank you, I will escalate your feedback to senior management. Regards, Anna

Trusted Customer

3 months ago

Hi Anna, Policy document received Thankyou for escalating.

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About Tick Travel Insurance

02 8188 8722

Level 11, 60 Carrington St, NSW, Sydney, 2000, Australia

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Tick Travel Insurance Reviews

Single TripEasy to understand when doing it on computer, plenty of options, competitive prices didn’t need it as holiday run smoothly,but good to know it was the...More reviews of this product (640)View product website

Single TripEasy to book, literature was easy to follow and I was able to get everything I needed.More reviews of this product (640)View product website

Single TripI purchased the trip insurance and a promotional discount was offered but not delivered when I paid.😟 have communicated this to Tick head office but ...More reviews of this product (173)View product website

Single TripI didn't need to use it so all goodMore reviews of this product (640)View product website

Single TripOnce purchased, the link in the confirmation email to access travel documents does not work. “Site is under maintenance - for 3 weeks. Have emailed an...More reviews of this product (640)View product website

Single TripGreat price and did everything I wanted.More reviews of this product (640)View product website

Single TripI cannot get my travel documents Email has been sent. System down for three days On hold for one hour twenty minutes. Do not use Still trying to get d...More reviews of this product (640)View product website

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