Suttons Reviews

I am very sorry for the issues you experienced with your order and that part of it had to be cancelled. Please be assured that a refund has been processed for the cancelled item, along with half of the postage costs, and I do hope this helps to resolve and compensate for the inconvenience caused. We do appreciate you taking the time to share your comments with us, as customer feedback is invaluable in helping us review and improve our service moving forward. Please accept our sincere apologies once again for the disappointment caused. Kindest regards, Naomi, Suttons Customer Care.

We are very sorry to hear that the plants were not in the condition you expected, and that the replacement items were due to arrive while you were away. That is clearly not the experience we want for our customers, and we appreciate you taking the time to let us know. Thank you for your feedback, as it helps us to investigate and improve our service. If the replacement delivery has been left or delivered during your absence, please do let our customer service team know so we can look into this for you and arrange a suitable solution. We remain committed to ensuring you receive healthy, good-quality plants and a reliable service, and we will be happy to assist further. Kind regards, Naomi, Suttons Customer Care.

I am sorry for any issues you have experienced with your order Victoria. We really appreciate you taking the time to leave your comments, as your feedback helps us to improve our service and ensure we maintain the highest standards for our customers. Kindest regards, Naomi, Suttons Customer Care.