Many thanks for leaving your positive review. It is good to know you are pleased with our service and appreciate you taking the time to leave your valued feedback.
Product reviews
Naomi
Suttons
4 years ago
I hope you will be pleased with these lovely Lily Bulbs when they grow. They should provide a beautiful display later in the year.
Date of purchase: 13/01/2022
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CS
Colin Santer
Feefo Verified
4 years ago
What Colin Santer said about Suttons:
Quality service, fast dispatch and well packaged.
Naomi
Suttons
4 years ago
Many thanks for you valued feedback. It is great to know you are happy with our service and appreciate you taking the time to leave your comments.
Product reviews
Naomi
Suttons
4 years ago
I hope this lovely variety provides you with a good crop later in the year.
Naomi
Suttons
4 years ago
This mixture should give you a great variety throughout the Summer. I hope they do well.
Thank you for your positive review. It is good to know you are happy with our service and appreciate you taking the time to let us know.
Product reviews
Naomi
Suttons
4 years ago
I hope you will be pleased with this variety of Raspberry and the plants provide you with a lovely crop during the Autumn. Thank you for your valued feedback.
I could not leave a message by phone. I could not leave a review. I sent an email and was promised a response in 48 hours. Still not received several days later.
The instructions with the product...
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Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear that you have had issues with contacting us and that your email was not responded to. This is not the service we would expect our customers to receive and we can only apologise for this. All product reviews from Feefo do go directly on our website against the product that you have received and we are sorry if you had difficulties doing this a different way. We apologise that you found the instructions unhelpful, we appreciate your comments and will pass on your feedback. Kind Regards, Suttons
JD
Jenni Driver
4 years ago
The main issue is with your instructions which are very unhelpful. It did not take minutes to erect - it took me nearly 2 hours just to get the little bits into the sleeves. It would not then stand up and it took a further 30 minutes for someone else with more experience to make the little bits connect and make the structure secure. It is not easy to erect, expecially for one person who is not 6' tall and has no experience of that kind of structure. I then could not make contact with you to seek help as how to proceed and was very frustrated.
I would be interested to know how the copper band repels slugs - what is to stop them burrowing underneath?
Jenni
Amy
Suttons
4 years ago
I have passed on your comments in relation to these instructions to get this looked into and I do apologise that you had problems with contacting us to get this resolved. Slugs and snails hate copper because it causes a harmless electric shock-like reaction when they come into contact with it, so they crawl away. Copper with +2 ions carries a charge that interferes with a mollusc's slime, which they don't like and thus avoid. Kind Regards, Suttons
Product reviews
Amy
Suttons
4 years ago
Thank you for your review. We are sorry that you had some initial issues with erecting your popadome but are pleased to hear that now up you are happy with the item. We appreciate your feedback. Kind Regards, Suttons
JD
Jenni Driver
4 years ago
I have just added 2 paragraphs of comments - where have they gone?
The tracing number given by suttons wouldn’t let me track my order when I gmailed customer services they never replied
Amy
Suttons
4 years ago
Thank you for your review. We can see that your order is currently with Royal Mail and once it has reached this stage can no longer be tracked. We have located your email and can see that it was responded to on the same day your query was sent in, please check your junk folder if you are unable to locate it and we apologise for the inconvenience caused. Kind Regards, Suttons
Trusted Customer
4 years ago
I’ve now found you answer but my question wasn’t answered my complaint was that I’d been sent a tracking number and Royal Mail didn’t recognise it
Amy
Suttons
4 years ago
Thank you for your comment. We despatch via Whistl and this tracking number can be used via Whistl to track your order you would not be able to use it on the Royal Mail website. Kind Regards, Suttons
Trusted Customer
4 years ago
I also tried whistle first they said the tracking number wasn’t recognised that’s why I went to Royal Mail because I know they pass Mail on to them
I bought a variety of bulbs and was very happy with price, delivery and the quality of the products. I am looking forward to seeing them come up later in the spring.
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are happy with the variety and quality of the bulbs received and we are sure that you will be delighted with the display they produce. Kind Regards, Suttons
Product reviews
Amy
Suttons
4 years ago
Thank you for your great review!
Amy
Suttons
4 years ago
Thank you for your great review!
Amy
Suttons
4 years ago
Thank you for your great review!
Amy
Suttons
4 years ago
Thank you for your great review!
Amy
Suttons
4 years ago
Thank you for your great review!
Date of purchase: 13/12/2021
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DW
Derek Wiggins
Feefo Verified
4 years ago
What Derek Wiggins said about Suttons:
Service and order information very good as usual. Only given 3 stars because delivery was by Yodel and not Royal Mail. The first part of the order was not left as per Yodel note, the second delayed...
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Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear that you had some problems with the deliveries of your orders. Dependent on the size of order and the items sent out will depend on the courier used. We appreciate your comments and take your feedback on board. Kind Regards, Suttons
DW
Derek Wiggins
4 years ago
It would be useful if an indication of the delivery method of a particular order could be made before it is finalised.
Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we are pleased to hear you are happy with all aspects of the service received. Kind Regards, Suttons
My order consisting of one Rhododendron Plant - Percy Wiseman and two Clematis plants. The Rhododendron arrived in perfect condition, 5*. The clematis initially arrived in a very dry dusty condition...
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Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that your rhododendron arrived in perfect condition, but we are sorry that the clematis did not. It is good to know that our experienced Customer Service Team dealt with the quickly and efficiently and a replacement was arranged. We appreciate your comments in relation to the delivery schedule and we will pass on your feedback. Kind Regards, Suttons
Product reviews
Amy
Suttons
4 years ago
Thank you for your great review! We are pleased to hear that you were delighted with the quality of the Rhondodendron on receipt. We appreciate your positive feedback. Kind Regards, Suttons
Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear that your clematis arrived in poor condition, we are pleased that the replacement we arranged has arrived in better condition but we do appreciate your comments. Kind Regards, Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!