Suttons Reviews

Thank you for your review and sharing some photos with us, it is great to hear that your plants arrived in good condition and that they are already starting to grow well. We are sure that come spring you will be delighted with the results. Kind Regards, Amy, Suttons Customer Care

Thank you for your review. We are pleased to hear that the lavender plants all came on time, we are sorry to hear that since transplanting some of the plugs have not taken but we hope the remaining plants go on to thrive. Kind Regards, Amy, Suttons Customer Care

Thank you for your great review. We are pleased to hear that you were happy with the service received and we appreciate your comments. Kind Regards, Amy, Suttons Customer Care

We are sorry to hear that you did not receive the expected communication on despatch of your plants. You should have received an email when your plants were despatched and we are sorry that this was not the case, we appreciate your comments and will pass on your feedback. Kind Regards, Amy, Suttons Customer Care

Thank you for your review, we appreciate your comments. It is great to hear that you are happy with your order and that we kept you informed of delivery and despatch dates. It is always good to hear positive reviews and we pride ourselves in making sure your order is great quality and arrives as quickly as possible. Kind Regards, Amy, Suttons Customer Care

Thank you for your great review. It is great to hear that you were delighted with the quality received and that the packaging was up to the expected standard. We are sorry to hear that they were longer than expected in transit but it is great to hear this did not affect the quality of plants received. Kind Regards, Amy, Suttons Customer Care

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Amy, Suttons Customer Care

We are sorry to hear that your plants were not in the condition that we would expect on arrival, we try to ensure that all our plants are delivered in prime condition however delays in transit can cause some issues with the quality of product received and we can only apologise for this. We can see that you have been in contact via our social media platforms and a full refund has been arranged but understand this does not make up for the disappointment caused. Kind Regards, Amy, Suttons Customer Care

Thank you for your review. We are sorry to hear that your plants were not in the condition that we would expect on arrival and that they were to up to our normal standard. We are pleased to hear that our Customer Service Team were able to quickly resolve things for you but we appreciate this does not make up for the disappointment caused. Kind Regards, Amy, Suttons Customer Care

Thank you for your review. It is great to hear that you are happy with your order and that we kept you informed of delivery and despatch dates. It is always good to hear positive reviews and we pride ourselves in making sure your order is great quality and arrives as quickly as possible. Kind Regards, Amy, Suttons Customer Care