Suttons Reviews

I am sorry to hear that you were disappointed with the quality of your Begonia Apricot Shades plug plants and that you felt unable to use them. Plug plants are supplied at an early stage of growth to allow customers to nurture them on before planting them out, and while they may appear small on arrival, they should establish and develop with the correct care. However, I appreciate that removing them from the tray can sometimes be frustrating, and I am sorry that your experience did not meet your expectations. Kindest regards, Naomi, Suttons Customer Care.

I am very sorry to hear about the poor experience you have had with your Penstemon Ice Cream Collection plants. This is certainly not the level of service we aim to provide, and I appreciate you bringing this to our attention. Please be assured that we will look into this matter and take the necessary steps to resolve it for you. You should receive an email confirmation shortly outlining the action we have taken. Your comments will also be passed on to the relevant team so that they can investigate further and help prevent a recurrence of these issues. Thank you for your patience while we put things right. Kindest regards, Naomi, Suttons Customer Care.

Please accept our sincere apologies for the issues you experienced with the delivery of your order. We understand how disappointing it must have been to see your parcel handled in this way. We did respond to your previous email and requested photographs of the Begonia Apricot plants, as the doorbell camera footage unfortunately cut out before the point where the parcel was seen being thrown by the driver. The images would have helped us to assess the condition of the plants and look into this matter further. We hope that the plants have since recovered and are now growing well. We appreciate you taking the time to share your feedback with us, as it helps us to address concerns with our delivery partners and improve the service we provide. Thank you again for bringing this to our attention. Kindest regards, Naomi, Suttons Customer Care.

We are disappointed to hear your feedback and are sorry that your plants did not arrive in the condition you were expecting. We understand how frustrating it is when you're looking forward to planting them and they do not arrive in healthy condition. Your comments are important to us, and we have taken them on board. Our Customer Care team has been in touch with you directly to address your concerns, and we hope we have been able to resolve the matter to your satisfaction. Kind regards, Dylan Customer Care.

Thank you for your updated review. We have resolved this issue for you and hope you are pleased with our actions. Naomi, Suttons Customer Care.