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Sephora Reviews

https://www.sephora.co.uk/

EXCELLENT

Service

4.2

/5

5

4

3

2

1

1,155

118

45

46

254

1,618

ratings over the past year

Displaying all 180,627 reviews

EH

Eadain Hegarty

Feefo Verified

IRL

3 hours ago

What Eadain Hegarty said about Sephora:

Perfect

Everything has been perfect and I haven’t been charged customs for Ireland

0

Trusted Customer

Feefo Verified

5 hours ago

Very good

very good

0

Trusted Customer

Feefo Verified

7 hours ago

Great service

Order arrived very quickly! Good selection of products

0

Trusted Customer

Feefo Verified

7 hours ago

Great

0

RJ

Ryan Johnson

Feefo Verified

7 hours ago

0

CA

Carolina

Feefo Verified

18 hours ago

What Carolina said about Sephora:

The answer was generic they didn’t look at my case.

0

JG

James Guy

Feefo Verified

GBR

18 hours ago

What James Guy said about Sephora:

2026 Advent calendar

Great service Arrived just as advised and could not be better

0

Trusted Customer

Feefo Verified

5 days ago

Rubbish customer service

Parcel got lost in the post 2 weeks ago and I’m still waiting for a refund. No reply to the 3 messages I have sent to their customer service

Rebecca

Sephora

4 days ago

Hello Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of communication you experienced regarding your lost parcel. Unfortunately, we cannot locate a response to our last email, but we have actioned your requested solution today. Thank you for your patience and for bringing this to our attention. Kind regards Sephora UK Customer Care

Trusted Customer

21 hours ago

Thank you for resolving. Crazy system you have where you require public negative feedback in order to resolve something so simple. I see many other examples of the same in Sephora feedback.

1

Trusted Customer

Feefo Verified

1 day ago

Very disappointing service

Received someone else’s package. Nothing I ordered arrived. When I flagged it up with Sephora they stated that it was indeed their fault but now the mystery bag £148 of free items that came with the...