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Sephora Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sephora | Feefo

Displaying all 178,307 reviews

Trusted Customer

1 day ago

Date of purchase: 09/07/2025

Not helpful

You sent the wrong item and did nothing to help or compensate and my item was time sensitive.

Julie England

Sephora

1 day ago

Hi, We're truly sorry to hear about the trouble you’ve faced with your recent order. We completely understand how frustrating this situation must be for you. We genuinely value your business and are dedicated to making things right. Therefore, we have reached out to you directly. Warm regards Customer care

See full customer review

Leon Ciarnau

London

1 day ago

Date of purchase: 08/07/2025

What Leon Ciarnau said about Sephora:

Poor customer service

Poor customer service, I still did not received my parcel!! No one replied back to my emails !!

Julie England

Sephora

1 day ago

Hi, We're truly sorry to hear about the trouble you’ve faced with your recent order and the delay in receiving. We completely understand how frustrating this situation must be for you. We genuinely value your business and are dedicated to making things right. Therefore, we have reached out to you directly to provide you with a resolution. Warm regards Customer care

See full customer review

Jacqueline Hamlett

Tarporley

1 day ago

Date of purchase: 09/07/2025

What Jacqueline Hamlett said about Sephora:

Excellent

Once ordered, the delivery is very quick. Products are well packaged.

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Trusted Customer

1 day ago

Date of purchase: 09/07/2025

Great staff

A member of staff was really kind to my young companion, and took time out to try a few products on her. It made her day!

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Trusted Customer

2 days ago

Date of purchase: 08/07/2025

Would recommend

Excellent and really wide ranging selection to choose from. Fast delivery service.

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Trusted Customer

2 days ago

Date of purchase: 08/07/2025

Excellent service, great platform to buy makeup, hair and skincare

It was quick, efficient and was delivered on time.

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Trusted Customer

2 days ago

Date of purchase: 08/07/2025

Quick and efficient service. Plenty of offers and incentives to return to site.

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Amanda Jones

Llanelli

2 days ago

Date of purchase: 08/07/2025

What Amanda Jones said about Sephora:

Everything Fabulous

Excellent selection of items with good offers and great prices. Really fast delivery and perfect packaging.

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Trusted Customer

2 days ago

Date of purchase: 08/07/2025

Lost order and several emails to chase

I contacted to say the order was missing. It took far too long to resolve. When it was resent, the delivery was not expedited. This was a gift for a 10 year old and I was highly embarrassed for the...

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Endurance

Sephora

2 days ago

Hi, We're truly sorry to hear about the trouble you’ve faced with your recent order and the delay in receiving it. We completely understand how frustrating this situation must be for you. We genuinely value your business and are dedicated to making things right. Therefore, we have reached out to you directly to come to a resolution. Warm regards Customer care

See full customer review

Lorraine Stratton

Essex

2 days ago

Date of purchase: 08/07/2025

What Lorraine Stratton said about Sephora:

Very poor brought a gift card did not receive in email only confirmation of money taken. No reply to any emails I sent and phone constantly busy.

Endurance

Sephora

2 days ago

Hi, Thank you for your feedback. We sincerely apologize that you did not receive your gift card via email and that you've had trouble reaching our customer service team. This is not the experience we want you to have. After thoroughly checking our records, we were unable to locate any previous correspondence from you, our sincere apologies if your messages didn’t reach us. However, we're pleased to confirm that we’ve now reached out to you directly regarding your order. Warm regards Customer Care

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About Sephora

At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.

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