Sephora Reviews

Hi , We're truly sorry to hear about your recent experience we understand how important timely delivery is, especially for special occasions like birthdays. We're glad the issue has now been resolved, and we appreciate your patience throughout the process.If there’s anything more we can do for you or if you have any remaining concerns, please don’t hesitate to get in touch with us directly at care@sephora.co.uk. We’re always here to help and want to ensure your next experience is a much better one. Warm regards, Customer Care

Hi, I am sorry to hear that you feel your concerns weren't fully addressed. We’ve already shared all the relevant details regarding returns and refunds in our previous communication, so please feel free to refer back to that for full information. If you need any further help or would like to discuss your concerns in more detail, please feel free to reach out to us directly at care@sephora.co.uk. To help us assist you more effectively, we kindly ask that any further correspondence take place via that channel, as we're unable to provide direct support through this platform. We're always striving to ensure our customers have a positive experience and we're truly sorry that we fell short on this occasion. Warm Regards, Customer Care

Hi , Thank you for taking the time to leave a review. We’re really sorry to hear you still haven’t received your order we completely understand how frustrating this must be.Please note that we’ve sent you an email regarding this issue. Kindly check your inbox (and your spam or junk folder just in case). If you haven’t received it or still need assistance, feel free to reach out to us directly at care@sephora.co.uk with your order number. We're here to help and will do our best to resolve this promptly. Warm regards, Customer Care

Hi , Thank you for sharing your feedback with us. We sincerely regret that your gift card did not arrive in time for your niece’s birthday. We understand how important timely deliveries are, and we truly apologize for any frustration this may have caused.We have sent you an email today regarding this matter and hope to resolve it for you as quickly as possible. We truly appreciate your patience and value your support. Warm regards, Customer Care