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Savings

Displaying all 6,381 reviews

Gerald Cox

Feefo Verified

GBR

6 months ago

What Gerald Cox said about Secure Trust Bank:

1 year fixed bond

This was applied for online. It was easy to set up ans Secure Trust kept me updated of all transactions that were applied to the account. A month before maturity I was contacted with options, I...

Louise

Secure Trust Bank

5 months ago

Hello Gerald, Thank you for sharing your experience with us! We’re delighted to hear that the process was easy to set up and that you felt well-informed throughout. It’s great to know that the options provided before maturity and the transfer on the maturity date met your expectations. We appreciate your feedback and look forward to continuing to provide you with excellent service in the future Kind regards, Louise

Trusted Customer

Feefo Verified

6 months ago

Customer services

Excellent customer advisor, sorted my query out in a very friendly manner

Sophie

Secure Trust Bank

6 months ago

Hi, We are pleased to hear you are happy with the service provided! Thank you for your review! Kind regards, Sophie

Trusted Customer

Feefo Verified

6 months ago

Good Bank - easy to commicate with

Commication is always easy and website very user friendly

Sophie

Secure Trust Bank

6 months ago

Hi, We are pleased to hear this. Thank you for your feedback , We appreciate it! Kind regards, Sophie

Roger Brand

Feefo Verified

GBR

6 months ago

What Roger Brand said about Secure Trust Bank:

Keep sending letters to me with my personal details.

Despite the interest rates being good,I'd NOT bank here again. Too antiquated system. Like- sorry ,no ones in the office over Easter. Your important transactions will have to wait 5 days until...

Louise

Secure Trust Bank

6 months ago

Hello Roger, Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns. We understand how frustrating it can be to experience delays over the Easter period. While some transactions do require staff oversight, we recognise the inconvenience this may have caused and are continually reviewing our processes to minimise disruption during holiday closures. Regarding the confirmation letters, we appreciate how important privacy and security is, and we’re sorry that this process caused you concern. These letters are designed as an added security measure, but we recognise that this may not suit every customer’s household circumstances. We are actively reviewing our communication and notification methods to offer more flexible, modern alternatives that better align with customer preferences. We value your feedback, as it helps us identify where improvements are needed. Thank you again for sharing your experience. Your comments will be passed on to the relevant teams. Kin d regards, Louise

Trusted Customer

Feefo Verified

6 months ago

The transation was smooth and efficient.

Sophie

Secure Trust Bank

6 months ago

Hi, We are pleased to hear you transaction went through smoothly. Thank you for your review! Kind regards, Sophie

Trusted Customer

Feefo Verified

6 months ago

Helpful, knowledgeable, patient.

Very helpful and knowledgeable. I was made to feel at ease in the process and not rushed through..

Sophie

Secure Trust Bank

6 months ago

Hi, We are pleased to hear that you felt at ease while we where able to meet you service needs. Thank you for your feedback, We appreciate it! Kind regards, Sophie

Trusted Customer

Feefo Verified

6 months ago

Sophie

Secure Trust Bank

6 months ago

Hi, Thank you for your 5 star review! We appreciate it! Kind regards, Sophie

Trusted Customer

Feefo Verified

6 months ago

All good

Very simple and straightforward to set up.

Louise

Secure Trust Bank

6 months ago

Hello, We are pleased to hear you have found saving with us simple and straightforward. Thank you for your positive feedback. Kind regards, Louise

Trusted Customer

Feefo Verified

6 months ago

The service was good. I could easily do everything I wanted online and on the app.

Louise

Secure Trust Bank

6 months ago

Hello, This is great to hear! Thank you for taking the time to leave your review. Kind regards, Louise

Trusted Customer

Feefo Verified

6 months ago

Great service as always

Prompt response to my telephone call - despite it being Christmas. Polite, friendly and knowledgeable. Everything went according to plan.

Sophie

Secure Trust Bank

6 months ago

Hi, We are pleased to hear you have had a good customer service experience with us! Thank you for your feedback! Kind regards, Sophie

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