Secure Trust Bank is no longer an active Feefo customer
Displaying all 6,381 reviews
Trusted Customer
Feefo Verified
5 months ago
Positive service experience on my two year fixed savings
All very good interest paid on time and accurate. I did not renew as I went for a three year fixed with improved interest rate.
0
Share
Trusted Customer
Feefo Verified
5 months ago
Patience is rewarding
Very. very patient and helpful with a "just out of hospital" patient who must have tried their patience almost to its limits. I'll do better next time, so that they don't need to. My hard earned...
Read more
Sophie
Secure Trust Bank
5 months ago
Hi,
We are pleased to hear one of our agents was able to help you with your query!
Thank you for your review, we appreciate your feedback!
Kind regards,
Sophie
0
Share
Trusted Customer
Feefo Verified
5 months ago
Secure Trust Easy to Access
Straightforward and easy
Sophie
Secure Trust Bank
5 months ago
Hi,
We are pleased to hear you have had no trouble accessing your savings account!
Thank you for your review, We appreciate the feedback!
Kind regards,
Sophie
0
Share
AW
Angela Waring
Feefo Verified
GBR
5 months ago
What Angela Waring said about Secure Trust Bank:
Good service fairly good interest rate
Overall pretty good
Louise
Secure Trust Bank
5 months ago
Hello Angela,
Thank you for your feedback! We’re pleased to hear you received good service and that you’re happy with the interest rate. If there’s anything more we can do to support you, please let us know — we’re always here to help.
Kind regards,
Louise
0
Share
Trusted Customer
Feefo Verified
5 months ago
My STB experience positive
Good interest rates, usual protection, easy to use website, reminded about maturing account, reasonable options on maturity
Louise
Secure Trust Bank
5 months ago
Hello,
Thank you for sharing your positive STB experience! We’re delighted to hear you appreciated our competitive interest rates and straightforward website. It’s great to know that our maturity options worked well for you too. If there’s ever anything more we can do to support you, please feel free to let us know!
Kind regards,
Louise
0
Share
Trusted Customer
Feefo Verified
5 months ago
GOOD WEB EASY TO USE
Louise
Secure Trust Bank
5 months ago
Hello
Thank you for your review! We're really glad to hear you found our website easy to use.
Kind regards,
Louise
0
Share
Trusted Customer
Feefo Verified
5 months ago
Helpful, friendly advice.
I struggled to withdraw from my account so phoned up and received straightforward advice and was able to complete the transaction. Helpful and friendly advice.
Sophie
Secure Trust Bank
5 months ago
Hi,
We are please to hear we where able to provide efficient and helpful service for you!
Thank you for your review,
kind regards,
Sophie
0
Share
Trusted Customer
Feefo Verified
5 months ago
Fine
Louise
Secure Trust Bank
5 months ago
Hello,
Thank you for your 5 Star review!
Kind regards,
Louise
0
Share
GW
GW
Feefo Verified
GBR
5 months ago
What GW said about Secure Trust Bank:
Thorough and Fair
Extremely thorough with security.
There was an issue on the the maturity of a fixed term bond. The interest had been incorrectly re invested.
After a thorough phone call the matter was corrected and...
Read more
Louise
Secure Trust Bank
5 months ago
Hello Glenn,
Thank you for your feedback!We’re glad to hear that our security measures met your expectations and that the issue with your fixed term bond was resolved promptly. We appreciate your patience during the process and are pleased we could ensure your funds were directed correctly.
Kind regards,
Louise
0
Share
Trusted Customer
Feefo Verified
5 months ago
All on line, but very straightforward.
Louise
Secure Trust Bank
5 months ago
Hello,
Thank you for your positive feedback! We’re glad to hear you found the online process straightforward.
Kind regards,
Louise
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.