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Secure Trust Bank Reviews

Rated
Exceptional
Service
4.7
/5

5

4

3

2

1

899

194

30

16

26

1,165

ratings over the past year

Displaying all 6,011 reviews
Trusted Customer
9 days ago
Date of purchase: 30/06/2025
Good bank
Regular maturity updates and good interest rates. Easy to use website
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Sophie
Secure Trust Bank
1 day ago
Hi, We are pleased to hear you are satisfied with the level of service we provide! Thank you for your review! Kind regards, Sophie
Trusted Customer
10 days ago
Date of purchase: 30/06/2025
Rubbish
Absolutely rubbish for contact plan to reply in 3 days is disgusting for this day and age
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Louise
Secure Trust Bank
5 days ago
Hello, We are sorry to hear that Secure Trust Bank has not met your expectation. As your name is not visible here, we are unfortunately unable to contact you. If you need any further assistance regarding your account, please give us a call on 03451 117 092. We really appreciate your feedback, this is regularly reviewed by our senior management team to help us improve our products and services. Kind regards, Louise
Trusted Customer
10 days ago
Date of purchase: 30/06/2025
Problem solved
Very professional,easy to understand advice given by a very patient lady. No hesitation in rating the quality of service as excellent.
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Louise
Secure Trust Bank
3 days ago
Hello, Thank you for your review. We are delighted to hear you are happy with the service you have received. Kind regards, Louise
Trusted Customer
10 days ago
Date of purchase: 25/06/2025
Trusted Customer
11 days ago
Date of purchase: 30/06/2025
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Louise
Secure Trust Bank
5 days ago
Hello, Thank you for your 5 star review! Kind regards, Louise
Trusted Customer
11 days ago
Date of purchase: 30/06/2025
Secure Trust Bank July 2025
Easy to use Feel more than safe when dealing and speaking to STB direct Would have re invested my 3 year bond into an ISA but the rate went down before my bond ended Will still use STB as and when...

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Louise
Secure Trust Bank
3 days ago
Hello, We appreciate your positive feedback regarding your experience. Thank you for sharing. Kind regards, Louise
GS
Graham Swift
Ambergate
11 days ago
Date of purchase: 30/06/2025
What Graham Swift said about Secure Trust Bank:
Great Service
Carried out my maturity instructions perfectly.
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Sophie
Secure Trust Bank
8 days ago
Hi Graham, We are pleased to hear we where able to carry out your maturity instruction perfectly for you! Thank you for your review! Kind regards, Sophie
Trusted Customer
12 days ago
Date of purchase: 25/06/2025
Ease of use
On line service was easy to use and I was kept well informed by email of key information and account milestones
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Sophie
Secure Trust Bank
8 days ago
Hi, We are pleased to hear you find our online service easy to use and are happy with the correspondence we provide! Thank you for your review! Kind regards, Sophie
Trusted Customer
12 days ago
Date of purchase: 23/06/2025
No problems with our experience.
Good.
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Louise
Secure Trust Bank
12 days ago
Hello, Thank you for your 5 start review! Kind regards, Louise
TG
Terence Godber
12 days ago
Date of purchase: 25/06/2025
What Terence Godber said about Secure Trust Bank:
Ok
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Louise
Secure Trust Bank
12 days ago
Hello Terence, Thank you for your review. Kind regards, Louise
About Secure Trust Bank
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.
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Secure Trust Bank, Yorke House, Arleston Way, Shirley, Solihull, West Midlands, B90 4LH, United Kingdom
AwardExceptional award

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About Secure Trust Bank
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.