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Savings

Displaying all 6,381 reviews

Alwyn Thomas

Feefo Verified

GBR

7 months ago

What Alwyn Thomas said about Secure Trust Bank:

Overall all good

Slow start to my ISA transfer request from another provider- transfer request made on 12th November but no feedback until I a requested update on 14th December. Progress from then was immediate and...

Sophie

Secure Trust Bank

7 months ago

HI Alwyn, We are pleased to hear you are satisfied with the service we have provided, Thank you for your review, We appreciate it! Kind regards, Sophie

Trusted Customer

Feefo Verified

7 months ago

Good experience

Straightforward and clear. Options were well explained in advance with competitive savings interest rates.

Sophie

Secure Trust Bank

7 months ago

Hi, We are pleased to hear this, Thank you for your review! Kind regards, Sophie

Trusted Customer

Feefo Verified

7 months ago

Excellent- account update

Excellent service, called to let me know my account needed updating to better interest rate. Member of staff was very helpful and got me set up online again as I couldn’t access. Definitely recommend...

Sophie

Secure Trust Bank

7 months ago

Hi, We are pleased to hear you have received excellent customer service from us. Thank you for your review, We appreciate it! Kind regards, Sophie

Trusted Customer

Feefo Verified

7 months ago

Brilliant service

Brilliant you can actually speak to someone if you have any issues. Very helpful on the phone as I was locked out of my account.

Sophie

Secure Trust Bank

7 months ago

Hi, We are pleased to hear you are satisfied with the service we provide! Thank you for your review, We appreciate it!# Kind regards, Sophie

Trusted Customer

Feefo Verified

7 months ago

Unimpressed

I am an old customer and had a nightmare day trying to set up an account It seems that if you are an old customer the system cannot cope. I had to call numerous times to sort everything out and even...

Sophie

Secure Trust Bank

7 months ago

Hi, We are sorry to hear you didn't have the best experience setting up your account with us. We appreciate your feedback. Kind regards, Sophie

Lesley Morgan

Feefo Verified

GBR

7 months ago

Sophie

Secure Trust Bank

7 months ago

Hi Lesley, Thank you for your 4 Star review! Kind regards, Sophie

Sandra Hardy

Feefo Verified

7 months ago

Sophie

Secure Trust Bank

7 months ago

Hi Sandra, Thank you for your 5 star review, We appreciate it! Kind regards, Sophie

Trusted Customer

Feefo Verified

7 months ago

Very Helpful

Very helpful customer service, very patient with me and helped me through stage by stage- shame not everyone is like that with elderly people.. many thanks

Sophie

Secure Trust Bank

7 months ago

Hi, We are pleased to hear we have met your needs with our customer service! Thank you for your review, We appreciate it! Kind regards, Sophie

Trusted Customer

Feefo Verified

7 months ago

Telephone help.

I telephoned and was given step by step help to transfer money to a new account.

Sophie

Secure Trust Bank

7 months ago

Hi, We are pleased to hear are satisfied with the service you have received, Thank you for your review, We appreciate it! Kind regards, Sophie

Jonathan Smith

Feefo Verified

GBR

7 months ago

What Jonathan Smith said about Secure Trust Bank:

Good Service

Easy to contact and great rates

Sophie

Secure Trust Bank

7 months ago

Hi Jonathan, We are pleased to hear this! Thank you for your review Kind regards, Sophie

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