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Santa Claus Trips Reviews | Customer Service Reviews for https://www.feefo.com/reviews/santa-claus-trips | Feefo

Displaying all 1,201 reviews

Jennings

5 years ago

Date of purchase: 14/12/2019

What Jennings said about Santa Claus Trips:

Fantastic day for all the family . It was great from start to end

We booked the trip in January . We had time to pay it off . We managed it all online . Any questions were answered swiftly . All in all for us 5 star

Steph

Santa Claus Trips

5 years ago

Hi Carol, thank you for your review. I am so pleased that not only did you have a fantastic trip with your family but the full booking process was 5* too. Thank you for booking with Santa Claus Trips Kind Regards Steph Santa Claus Trips

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Trusted Customer

5 years ago

Date of purchase: 22/12/2019

Very easy to book

Very easy to book. The advisor came back very quickly and even found photos to help ease concerns I had.

Steph

Santa Claus Trips

5 years ago

Thank you for taking the time to complete a review. I am pleased to hear that your agent went the extra mile to make sure you were comfortable with what you were booking. Hopefully we can help you book another magical trip in the future. Kind Regards Steph Santa Claus Trips

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Hammans

5 years ago

Date of purchase: 07/12/2019

What Hammans said about Santa Claus Trips:

Brian was very helpful and informative, he made the booking process easy and gave me all the details I needed

Steph

Santa Claus Trips

5 years ago

Hi Lauren, thank you for taking the time to complete a review. I am delighted to hear that Brian was so helpful throughout the booking process. However, it is disappointing to read that the resort staff for your trip were not so helpful. If you would like us to assist you in passing any feedback to the operator, please contact us directly. Kind Regards Steph Santa Claus Trips

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Morris

5 years ago

Date of purchase: 22/12/2019

What Morris said about Santa Claus Trips:

Would not recommend this trip it was a complete disappointment.

Booking was easy getting details about the day was difficult. The trip was itself was a disappointment. Plane trip terrible arrived late and complete confusion with transfers to the site. The...

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Steph

Santa Claus Trips

5 years ago

Hi Mrs Bennett, Thank very much for taking the time to submit your feedback. I am sorry you found it difficult getting details of the day, our agents are more than happy to take the time to talk customers through all of the trips to ensure they book the right one for them. In terms of your feedback on the trip itself, I am disappointed to hear that it was not what you expected. As your travel agent, if you would like us to pass any feedback to the operator, please contact us directly and we will be more than happy to assist you with this. Kind Regards Steph Santa Claus Trips

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Trusted Customer

5 years ago

Date of purchase: 11/12/2019

The whole process from start to finish was totally professional. We had fantastic weather. All staff seemed determined to see that we enjoyed ourselves - which we did.

Steph

Santa Claus Trips

5 years ago

Thank you for completing an online review. The trips really are something special and I am delighted to hear you enjoyed the experience. Thank you for booking with Santa Claus Trips. Kind Regards Steph Santa Claus Trips

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Noone

5 years ago

Date of purchase: 11/12/2019

What Noone said about Santa Claus Trips:

Spectacular

Staff were always on top of mail/ calls/ etc bith before and while we were out there. Incredible weekend, sis the expense!

Steph

Santa Claus Trips

5 years ago

Thank you for your 5* review. Our staff try and remain professional at all times and ensure that all customers are replied to in a timely manner. I am delighted that we managed to arrange you and your family a such an incredible experience. Kind Regards Steph Santa Claus Trips

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Fielding

5 years ago

Date of purchase: 30/11/2019

What Fielding said about Santa Claus Trips:

Great experience

Enjoyed the whole experience from start to finish. Kids loved the animals and father Christmas. Grand daughters gloves were not a very good fit but the shop didn't have any which was a negative...

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Steph

Santa Claus Trips

5 years ago

Thank you for taking the time to complete a review. Our team take great pleasure in assisting families on finding their magical trip to Lapland. I hope you came back with lots of photographs and memories. Kind Regards Steph Santa Claus Trips

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Trusted Customer

5 years ago

Date of purchase: 14/12/2019

Very helpful staff

Staff was very helpful when booking this trip....any questions I had they was happy to help.

Steph

Santa Claus Trips

5 years ago

Thank you very much for your recent review. I am pleased to hear that your agent was helpful throughout the booking process and that you experienced a wonderful trip in Lapland. Thank you for booking with Santa Claus Trips. Steph Santa Claus Trips

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Quinn

5 years ago

Date of purchase: 03/12/2019

What Quinn said about Santa Claus Trips:

Fabulous

Fabulous, well organised trip. Thank you so much!

Steph

Santa Claus Trips

5 years ago

Hi Lisa, Thank you for submitting a 5* review. The Santa trips really are something special and great care is taken to make sure they are planned to perfection. I am glad you go to experience this first hand. Kind Regards Steph Santa Claus Trips

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Wheeler

Shepperton

5 years ago

Date of purchase: 22/12/2019

What Wheeler said about Santa Claus Trips:

Just wonderful

From the booking right through to when we arrived home we were looked after, I simply cannot put into words what an amazing trip this was for myself, my children and my grandchildren, it is one that...

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Steph

Santa Claus Trips

5 years ago

Hi Rosie, Thank you for completing your review. It is always a pleasure to hear that families have made such wonderful memories from a trip booked through us. It is unfortunate that you had to change your plans but I am delighted to hear that we made this hassle free for you. All the best Steph Santa Claus Trips

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About Santa Claus Trips

We are the Lapland holiday experts! Visit Santa Claus in his Arctic home on one of our unforgettable trips. Contact us for all the latest Lapland Holiday special offers including: Free and half price child places, free half board for children, grandparent discounts and low deposits.

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0800 091 4139

3rd Floor, Sterling House, 20 Renfield Street, Glasgow, Lanarkshire, G2 5AP, United Kingdom