Santa Claus Trips Reviews

Thank you for taking the time to offer your feedback. I am pleased that you and the children had a memorable trip despite your disappointment over the accommodation. If you wish to offer any further feedback on the accommodation that we can pass to the operator then please do feel free to contact us and we would be happy to assist. Kind Regards Steph Santa Claus Trips

Hi Charlotte, Thank you very much for your 5* review. I am glad you found your agent Jane to be so knowledgeable. We try and get our agents out to as many of the resorts as possible as first hand knowledge is always appreciated by the customer. It is great that this resulted in you booking something that was the once in a life time trip you wished for. Kind Regards Steph Santa Claus Trips

Thank you for submitting a great review. I am delighted to hear that Morag sold you the perfect trip for you and your family. These trips really are something special and we always do our best to ensure that the customer is sold the right one for them. Snowy Bowy is just lovely and I will be sure to pass all of your kind words on to her and the rest of the Canterbury Team. Kind Regards Steph Santa Claus Trips

Hi Mr Appleton, Thank you for taking the time to complete a review. It is always great to hear that families had a wonderful trip and even better to hear that the staff were so excellent. Thank you for booking with Santa Claus Trips Kind Regards Steph

Hi Mr Ivil, Thank you for taking the time to complete a review. Despite the check in issues you experienced, I am delighted that the trip exceeded all expectations. In regards to the issues at Gatwick, I can pass this information on to the operator who I am sure will be happy to address this with EasyJet (or any other airline used) to prevent such issues in the future. All the best Steph Santa Claus Trips

Hi Antonia, Thank you for submitting a review for your recent trip to Lapland. I am pleased to hear that overall you had a great trip and managed to meet the real Santa! I appreciate you highlighting the reason for not offering 5 stars. We can certainly pass this feedback to the operator to ensure that the in resort team are aware of how the welcome went. Thank you again Steph Santa Claus Trips

Hi Mrs Channing, Thank you for your 5* service review, this is exactly what we aim to deliver on every occasion. I am pleased that you received the same level of service in resort and had a magical trip with your family. All the best Steph Santa Claus Trips

Hi Sue, What a pleasant review to read. It is great to hear that you received great service from the booking process to the trip itself. Here at Santa Claus Trips we aim to offer the best level of service to all customers. Kind Regards Steph Santa Claus Trips

Hi Ms Hall, Thank you very much for your review. I am delighted that you found your agent to be friendly and helpful in making the booking process easy for you, this is what we aim to achieve for all customers. The Lapland trips really are something special and I am pleased you enjoyed yours from start to finish. Kind Regards Steph Santa Claus Trips

Thank you very much for your review. I am pleased that generally you and your family had a good trip and I thank you for highlighting the issue getting into your room. This is not something we are aware of and I will certainly pick it up with the tour operator to ensure that all customers are fully informed of such things in future. Kind Regards Steph Santa Claus Trips