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Santa Claus Trips Reviews | Customer Service Reviews for https://www.feefo.com/reviews/santa-claus-trips | Feefo

Displaying all 1,203 reviews

Leanne

Manchester

5 years ago

Date of purchase: 19/12/2019

What Leanne said about Santa Claus Trips:

Out of this world

We went in 2019 it was out of this world the staff was great the food was good. There not much to buy in the souviour shop but the day goes so fast we are going back for the 3 day trip in 2021

Steph

Santa Claus Trips

5 years ago

Hi Leanne, Thank you for completing a review. I am positive you and your family will love the 3 day trip even more. Hopefully we will hear all about it. Kind Regards Steph Santa Claus Trips

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Bradley

5 years ago

Date of purchase: 24/12/2019

What Bradley said about Santa Claus Trips:

Amazing, highly recommended

Great service from start to finish. We flew with Jet2 which was fine. The transfer is great, everything is really well communicated. Food and accommodation were fine and the day when you met Santa...

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Steph

Santa Claus Trips

5 years ago

Hi Mr Bradley, Thank you for taking the time to complete a review. I am glad that your 4 year old had a magical trip to meet the real Santa. Hopefully we can help you in booking another trip in the future. All the best Steph Santa Claus Trips

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Trusted Customer

5 years ago

Date of purchase: 20/12/2019

Fair to middling. Not great and not terrible. Communication and exceptional customer service lacking.

Steph

Santa Claus Trips

5 years ago

Thank you for your feedback. I am sorry to hear that you found communication and customer service to be lacking. If you wish to offer any further feedback, please feel free to contact us direct. We aim to offer excellent customer service at every opportunity and if your comments could help us achieve that then we would very much welcome them. Kind Regards Steph Santa Claus Trips

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Howatson

5 years ago

Date of purchase: 02/12/2019

What Howatson said about Santa Claus Trips:

Amazing from start to finish.

From start to finish the service was great as I was travelling on my own with my son. I was made to feel welcome and it was a magical experience. Have recommended to so many.

Steph

Santa Claus Trips

5 years ago

Hi Llinos, Thank you for your fantastic review. I am so pleased to hear that you experienced great service throughout and we thank you for all of your recommendations. All the best Steph Santa Claus Trips

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Cinicola

5 years ago

Date of purchase: 26/12/2019

What Cinicola said about Santa Claus Trips:

Staff were very helpful during the booking process.

Steph

Santa Claus Trips

5 years ago

Hi Mrs Cincola, Thank you very much for your positive review of your experience with Santa Claus Trips. I am delighted that your booking agent made the whole process very easy for you. Kind Regards Steph Santa Claus Trips

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Peapell

5 years ago

Date of purchase: 19/12/2019

What Peapell said about Santa Claus Trips:

Brilliant memories made forever

Absolutely brilliant trip, loved the seclusion on the venue, plenty of time to do all activities and the kids loved the free time to play in the snow and sledge down the hills. Could not fault...

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Steph

Santa Claus Trips

5 years ago

Hi Liz, Thank you for your review. I love hearing that we helped families book a trip they will remember forever. The particular resort you visited really is very special. All the best Steph Santa Claus Trips

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Trusted Customer

5 years ago

Date of purchase: 22/12/2019

Not worth going for a Day Trip to Lapland.

A day is Lapland doesn't work. We were a family of 6. We had only 3hrs 30mins at the site. We were last off the plane then children went to the toilets before boarding the coach so last again so all...

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Trusted Customer

5 years ago

Date of purchase: 20/12/2019

Great start

This was great no problems and answered every question I asked

Steph

Santa Claus Trips

5 years ago

Thank you for your review. It is great to hear that your sales agent was able to answer all of your questions. I am sorry you didn't find the Santa experience to be what you expected but I hope this didn't takeaway from the rest of your trip. Kind Regards Steph Santa Claus Trips

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Trusted Customer

5 years ago

Date of purchase: 15/12/2019

Absolutely amazing

Just brilliant customer service from start to finish. Couldn't fault it at all.

Steph

Santa Claus Trips

5 years ago

Thank you very much for your review. All of our sales agents and customer service team, work hard to ensure they always offer the highest level of service at every opportunity. I love hearing that the children had an unforgettable time and I hope you all made lots of special memories. Kind Regards Steph Santa Claus Trips

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Trusted Customer

5 years ago

Date of purchase: 22/12/2019

Absolutely perfect in every way

Very helpful good knowledge of area

Steph

Santa Claus Trips

5 years ago

Thank you for taking the time to complete a review. All of our experts get the opportunity to visit the resorts to ensure we are able to give the best possible service. It is great to know that this enhanced knowledge is recognised by our customers. All the best Steph Santa Claus Trips

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About Santa Claus Trips

We are the Lapland holiday experts! Visit Santa Claus in his Arctic home on one of our unforgettable trips. Contact us for all the latest Lapland Holiday special offers including: Free and half price child places, free half board for children, grandparent discounts and low deposits.

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0800 091 4139

3rd Floor, Sterling House, 20 Renfield Street, Glasgow, Lanarkshire, G2 5AP, United Kingdom