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Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 11,135 reviews

Trusted Customer

Feefo Verified

9 months ago

Efficient, knowledgeable and friendly.

Date of purchase: 27/10/2025

Mrs June Russell

Feefo Verified

GBR

9 months ago

What Mrs June Russell said about Sandals Resorts:

Another very helpful booking consultant who took sll measures to succeed

Date of purchase: 11/11/2025

Trusted Customer

Feefo Verified

9 months ago

The Sandals consultant, Molly, was very helpful in finding our dream holiday and arranging our holiday for us.

Date of purchase: 29/10/2025

Mrs Katie Llewelyn-Price

Feefo Verified

GBR

9 months ago

What Mrs Katie Llewelyn-Price said about Sandals Resorts:

The sales assistance at Sandals was really great. She helped with mobility issues and slopes at the first picked resort. She also updated my app. I was really pleased. Its a shame that a couple...

Charlie

Sandals Resorts

9 months ago

Hi Katie, Thank you for sharing your feedback! We are pleased to hear our sales assistant was able to support you with your mobility concerns and app updates. We are sorry to hear you’ve been unhappy with your past Sandals holidays, and we truly hope you have a lovely stay with us this time. We can’t wait to welcome you! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 28/10/2025

Trusted Customer

Feefo Verified

9 months ago

Spoke with Sarah Woodward who was extremely helpful and attentive to my needs. She is a huge asset to your business, I hope you treat her well.

Charlie

Sandals Resorts

9 months ago

Hi, Thank you for your lovely feedback! We’re thrilled to hear Sarah was so helpful and attentive throughout your booking process. We will make sure to share your comments with her, and we can’t wait to welcome you! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 11/10/2025

Charlie B

Feefo Verified

GBR

9 months ago

What Charlie B said about Sandals Resorts:

Online booking was going well until it wasn't. So I called and spoke to a lovely lady called Charlotte who when I explained I was booking online immediately knew where it fell over without my saying,...

Charlie

Sandals Resorts

9 months ago

Hi Charlotte, Thank you for sharing your feedback. We’re pleased to hear Charlotte was able to assist so quickly and make your booking process smooth. We’ll be sure to share your comments regarding the online booking with the relevant team members. We look forward to welcoming you soon! Many thanks, Sandals Resorts

Date of purchase: 11/07/2025

Mr Ian Rees

Feefo Verified

GBR

9 months ago

What Mr Ian Rees said about Sandals Resorts:

Sarah Woodward was very professional and very helpful. Sarah couldn't be more helpful. Every request or question I asked she answered and fulfilled 100%. Thank you Sarah for making our booking so...

Charlie

Sandals Resorts

9 months ago

Hi Ian, Thank you for your wonderful feedback! We’re delighted to hear Sarah was so professional, helpful, and supportive throughout your booking. We will make sure to share your lovely comments with her, and we look forward to welcoming you. Many thanks, Sandals Resorts

Date of purchase: 09/11/2025

Miss Tracy Danks

Feefo Verified

GBR

9 months ago

What Miss Tracy Danks said about Sandals Resorts:

Sarah Woodward was excellent in keeping in touch with us while we decided when to book. She was really helpful and patient throughout the process and got us a great deal in the process.

Charlie

Sandals Resorts

9 months ago

Hi Tracy, Thank you for your lovely feedback! We’re delighted to hear Sarah was so helpful and patient throughout your booking process. We’re glad she could get you a great deal and we look forward to welcoming you. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 09/11/2025

Trusted Customer

Feefo Verified

9 months ago

Charlie

Sandals Resorts

9 months ago

Hi, Thank you for sharing your feedback! We are delighted to see you left us a 5-star rating for the service provided, and we look forward to welcoming you. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 08/11/2025

Trusted Customer

Feefo Verified

9 months ago

It took 6 attempts for payment to go through. We didn't realise we couldn't choose seats on the flight until after we finished the booking. I can't link the booking on the app that I downloaded today

Charlie

Sandals Resorts

9 months ago

Hi, Thank you for sharing your feedback. We’re sorry to hear you had a bit of a struggle with your booking process — we appreciate you letting us know, and we look forward to welcoming you soon. Many thanks, Unique Caribbean Holidays Ltd

Trusted Customer

9 months ago

Hi Charlie, are you able to help with linking the holiday on the sandals app?

Date of purchase: 11/03/2025