How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 11,135 reviews

Trusted Customer

Feefo Verified

9 months ago

Excellent help from Sarah who sorted everything for us including fight problems. Great recommendations on what to do and where to eat as well - very helpful

Charlie

Sandals Resorts

9 months ago

Hi, Thanks so much for your lovely feedback! We’re delighted to hear Sarah was such a great help and that her recommendations were very helpful. We look forward to welcoming you soon! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 11/05/2025

Trusted Customer

Feefo Verified

9 months ago

More information about what is involved in the booking process, next steps, etc.

Date of purchase: 11/05/2025

Trusted Customer

Feefo Verified

9 months ago

Really efficient and helpful both on the phone and subsequently by email. Did what they said they would and kept me informed. Can’t wait for the trip now!

Date of purchase: 27/10/2025

Mr Darren Corbett

Feefo Verified

GBR

9 months ago

What Mr Darren Corbett said about Sandals Resorts:

How can I rate Sandals when I haven’t been yet. I scored a 3 for booking. I had issues setting up an account, managed to sort after I booked. I can’t add my booing to my account so emailed in asking...

Date of purchase: 22/10/2025

Mr Dwight John

Feefo Verified

VCT

9 months ago

Date of purchase: 23/10/2025

Trusted Customer

Feefo Verified

9 months ago

I knew as much if not more about the resort I wanted to book than the sales rep, she didn't inspire me wirh confidence about my booking. But did price match to price I had found with another...

Date of purchase: 29/10/2025

Trusted Customer

Feefo Verified

9 months ago

Great service as always from Sandals. Very helpful. The sales representative was able to help with planning and advise on the use of loyalty points.

Charlie

Sandals Resorts

9 months ago

Hi, Thank you for sharing your lovely feedback. We are pleased to hear the service you received was very helpful and that our agent was able to help you with your SSG points. We look forward to welcoming you soon! Many thanks, Sandals Resorts

Date of purchase: 11/04/2025

Trusted Customer

Feefo Verified

9 months ago

uSUAL, BUT THIS WAS BEFORE THE HURRICAN. no CONTACT FROM THE HOTEL.

Date of purchase: 18/09/2025

Mrs Susan Joyce

Feefo Verified

GBR

9 months ago

What Mrs Susan Joyce said about Sandals Resorts:

Clear and concise and had good knowledge

Date of purchase: 16/10/2025

Trusted Customer

Feefo Verified

9 months ago

The booking process was easy and the staff are very helpful. However, there is a discrepancy between the booking and the actual holiday experience on arrival. We always have to ask if the resort...

Date of purchase: 27/09/2025