How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ROL Cruise Reviews | Customer Service Reviews for https://www.feefo.com/reviews/rol-cruises | Feefo

Displaying all 25,510 reviews

Trusted Customer

8 years ago

That was a mistake I meant five stars the person I booked with was very hel

Yes allthough i have yet to take holiday!☺

Dale

ROL Cruise

8 years ago

Thank you for taking the time to leave your ROL Cruise review. We are delighted your booking process has been of a 5 star rating! Have a fantastic time on your cruise.

Trusted Customer

8 years ago

Couldn't have been more helpful

We were recommended ROL by fellow travellers. They were incredibly helpful and went out of their way to get us the best deal when we first booked. Then again when we had to switch bookings due to...

Dale

ROL Cruise

8 years ago

Thank you for such a wonderful ROL Cruise. We're glad your experience has been smooth and that we were able to get your booking switched, along with a good price. Have a superb time on your cruise and we hope to hear back from you in the future.

Trusted Customer

8 years ago

Friendly and knowledgeable, easy to talk to. I had a good idea of what I wanted and Jenny came back very quickly with costings and helpful suggestions.

Dale

ROL Cruise

8 years ago

I shall pass the positive feed back onto Jenny, thank you for taking the time to leave a brilliant ROL Cruise review

Trusted Customer

8 years ago

Great service explained all everything in great detail thanks

Explained everything I needed to know in great deatail and very helpful

Dale

ROL Cruise

8 years ago

Thank you for taking the time to leave your ROL Cruise review. We hope you have a fantastic trip.

Trusted Customer

8 years ago

I keep trying to get feedback with cruise code,no go,keep reading bad reviews,should I be worried,will the cruise go ahead with all that is happening politically.

Trusted Customer

8 years ago

Easy process with first class assistance

Dale

ROL Cruise

8 years ago

Thank you for taking the time to leave such a wonderful ROL Cruise review. We are delighted to hear you have received an easy booking process along with first-class service - this is what we aim for.

Trusted Customer

8 years ago

Great service

Dale

ROL Cruise

8 years ago

Thank you for your ROL Cruise review

Trusted Customer

8 years ago

Katie was very helpful and polite

Dale

ROL Cruise

8 years ago

I shall pass the positive feedback on to Katie, thank you for your brilliant ROL Cruise review

Trusted Customer

8 years ago

Great friendly service.

Very helpful, knowledgeable staff. Got what I wanted with minimum fuss. And the bonus points are a great plus.

Dale

ROL Cruise

8 years ago

The bonus Cruise Miles are definitely worth it! Thank you for your ROL Cruise review

Trusted Customer

8 years ago

Afer sale advertising very tiresome

Lady doing booking was very good. Problem since that day I have been bombarded with emails and postal advertising. Not necessary and very annoying The cost of the posting itself must be enormous when...

Dale

ROL Cruise

8 years ago

Thank you for taking the time to leave your review on ROL Cruise. We're very glad the booking process was a good experience for you.

We do apologies regarding the amount of marketing material you have been receiving. I can see your preferences have been selected to receive all cruise lines and all destinations. If you would like to update your preferences, you can on our website when signing into your account.

Alternatively, if you would like to unsubscribe or be put on a temporary unsubscribe, you can do so by phone on 0800 251 1134 or by email to unsubscribe@rolcruise.co.uk, quoting your full name, address and postcode. I hope this helps and have a fantastic cruise.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo