Thank you very much for your fantastic ROL Cruise review
0
Share
Trusted Customer
8 years ago
ROL - Accomodating Service
ROL seem to offer the best of cruise deals, but what sets them apart is their great customer service. Everyone seems knowledgeable, patient and very keen to fit a holiday exactly to your needs. Once...
Read more
0
Share
Trusted Customer
8 years ago
Efficient and economical
Friendly and efficient service Helpful in helping us to choose the various options.
0
Share
Trusted Customer
8 years ago
See above
Yes, i would buy from them again if they were selling what I wanted.
The sales staff are mostly very knowledgeable and helpful .
0
Share
Trusted Customer
8 years ago
Unhappy
Requested paperwork in post. Promised. Nothing received. Reams online despite my saying that I did not wish to receive communications this way. Much interest before I booked, rushed through once...
Read more
Dale
ROL Cruise
8 years ago
Sorry to hear your feedback, I have informed the department of your issues and I have been assured that someone will be in contact with you shortly, and all will be rectified. I hope we will have another chance to improve our star rating. We wish you a happy cruise and if you have any further questions in the future please don't hesitate to contact us
1
Share
Trusted Customer
8 years ago
Excellent service, as usual
As usual, very good service with a very friendly and knowledgeable operator. Paperwork arrived very promptly. Always happy to deal with this company.
0
Share
Trusted Customer
8 years ago
Poor customer serviced
I was mid sold at first, it then took several phones, each of which was promised a return call which wasn't received, before the situation was partially resolved
Dale
ROL Cruise
8 years ago
Sorry to hear your feedback, and I hope that all has been rectified with the cruise line, we all wish you a happy cruise and hope that we can improve our star rating with you in the future
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.