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ROL Cruise Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 25,598 reviews

Christine Hunter

Feefo Verified

GBR

6 months ago

What Christine Hunter said about ROL Cruise:

Experience

So long to wait to answer the phone Staff are always charming Some staff don’t come back with the answer they we’re males Females always come back and I am not being sexest! It is so good to speak...

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, please be assured we are always striving to improve our wait times and service and we hope that in the future your experience is much improved. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

David Noble

Feefo Verified

GBR

6 months ago

What David Noble said about ROL Cruise:

Good booking experience

Ollie gave great service was very helpful, knowledgeable and friendly. We have made the provisional booking but need to sort out the detail tomorrow. A very easy and pleasurable booking experience...

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are delighted to hear that you found Ollie very helpful, knowledgeable and friendly. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

6 months ago

More easy than I thought and very friendly staff is very helpful also give us feel brilliant with this service and easy to booking for our lookforward hoilday

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are pleased to hear that you find our agents friendly and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

6 months ago

As above, very friendly/polite and knowledgeable agent.

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are pleased to hear that you find our agents very friendly, polite and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Deborah Godbold

Feefo Verified

GBR

6 months ago

What Deborah Godbold said about ROL Cruise:

Very helpful

Friendly and helpful. Understood requirements and all explained clearly.

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are pleased to hear that the agent was friendly and helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

6 months ago

First class service

First class, efficient service. Chris was very helpful in arranging the cruise and the finance department quickly solved my payment problem.

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are delighted to hear that you found Chris very helpful and efficient. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

6 months ago

Excellent value

Edward was very straightforward and articulated extremely well

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are pleased to hear that Edward was able to assist you with your booking. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Debs

Feefo Verified

GBR

6 months ago

What Debs said about ROL Cruise:

excellent service provided by Edward ROL

excellent service provided by Edward

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are delighted to hear that Edward provided excellent service. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Alan Miller

Feefo Verified

GBR

6 months ago

What Alan Miller said about ROL Cruise:

I have confidence in this company.

The booking assistant provided good information and seemed familiar with the cruise in question. He was reassuring and friendly.

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are so pleased to hear that the agent was able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

6 months ago

Prompt answering to phone and very knowledgeable and able to find us a good cabin to our specifications.

Megan Hammond

ROL Cruise

6 months ago

Thank you for your 4-star review, we hope you are looking forward to your holiday. We are pleased to hear that your found our agents very knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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