How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ROL Cruise Reviews

Displaying all 25,695 reviews

David Bent

Feefo Verified

GBR

6 months ago

What David Bent said about ROL Cruise:

Like having one's personal P A

Always helpful ! First class at sorting out original costs and discounts. There ready with information when lost or mislaid

Megan Hammond

ROL Cruise

6 months ago

Thank you for your 5-star review, we are so pleased to hear that you find our agents helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Bernadette Butler

Feefo Verified

GBR

6 months ago

What Bernadette Butler said about ROL Cruise:

Triangle and Tigers 27 .

I always book with ROL because they give me a hundred percent confident s. When things have gone wrong, not very often, they have fixed it straight away. Always on the end of the phone or email. I...

Megan Hammond

ROL Cruise

6 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us and that you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

6 months ago

Cruise booking made easy.

Very friendly, informative & helpful gentleman on the phone. Answered all my questions in detail & gave me full confidence in his knowledge. Much nicer than doing an online booking.

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are delighted to hear that you found the agent very friendly, informative and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Michael Stilton

Feefo Verified

6 months ago

What Michael Stilton said about ROL Cruise:

Customary helpful experience.

As usual the service was perfect . It is, of course, the reason why we use ROL. Morgen is always terrific and this booking was no exception.

Megan Hammond

ROL Cruise

6 months ago

Thank you for your lovely review, we are so pleased to hear that Morgen was able to assist you with your booking. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Jennifer Brown

Feefo Verified

GBR

6 months ago

What Jennifer Brown said about ROL Cruise:

Disabled cruising

Excellent!.. originally booked on an entirely inappropriate cruise? Im disabled Disabled cruisinggp(wheelchair) Half an hour later i was told i couldnt cancel... so thought id just HAVE to go!...

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are so pleased to hear that Charlotte was able to assist you with your booking. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

6 months ago

Helpful landline conversation

Very helpful and ready access to off-broschure information.

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are pleased to hear that the agent was very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Marion

Feefo Verified

GBR

6 months ago

What Marion said about ROL Cruise:

Very helpful

Very helpful. I had a number of questions about the cruise I was interested in and they were all answered. I normally use ROL when booking cruises as they provide a good service and keen on in prices.

Megan Hammond

ROL Cruise

6 months ago

Thank you for your lovely review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

6 months ago

Calls answered swiftly Excellent representative who was very polite and knowledgeable

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are thrilled to hear that the agent was very polite and knowledgeable. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Graeme Gittins

Feefo Verified

GBR

6 months ago

What Graeme Gittins said about ROL Cruise:

Fantastic service

Professional and friendly service with knowledgable staff

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are delighted to hear that you find our agents professional, friendly and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

6 months ago

Great service. Great company.

Excellent. Clear information given with a clear voice, well-spoken too. Booking made simple.

Megan Hammond

ROL Cruise

6 months ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo